I hope you can help me, I'm looking for a way to remove the question from the default conversation in Virtual Agent: "Looks like you might need additional help. Would you like to speak with a live agent instead?" and has Yes/No options. What happens is that I don't know how to connect this to some chat and I would like to remove it. I am using the limited version Virtual Agent Lite in a test instance. I leave a demonstrative screenshot below.
