Hide topics from live chat

Apaul
Tera Contributor

How to hide check ticket status and Show me everything button from live chat?

Apaul_0-1753430603205.png

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Apaul 

 

We are implementing the same for our customer, so here are the steps:

  1. Go to Virtual Agent Designer

  2. Open the topics

  3. Then navigate as shown in the screenshot"

  4. Toggle off the third option."
  5. Clear cache and try.

 

DrAtulGLNG_0-1753431502907.png

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653

 

Could you please attach the screenshot? There seems to be an image loading issue on the community platform.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Apaul 

Check this docs and it talks about show/hide Show me everything option, see if that helps

Hide or reveal the Show me everything button 

"Check Ticket Status" is a topic which is OOTB, deactivate that by selecting the correct scope.

AnkurBawiskar_0-1753433014590.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Apaul 

 

We are implementing the same for our customer, so here are the steps:

  1. Go to Virtual Agent Designer

  2. Open the topics

  3. Then navigate as shown in the screenshot"

  4. Toggle off the third option."
  5. Clear cache and try.

 

DrAtulGLNG_0-1753431502907.png

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653

 

Could you please attach the screenshot? There seems to be an image loading issue on the community platform.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Apaul 

Check this docs and it talks about show/hide Show me everything option, see if that helps

Hide or reveal the Show me everything button 

"Check Ticket Status" is a topic which is OOTB, deactivate that by selecting the correct scope.

AnkurBawiskar_0-1753433014590.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader