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07-25-2025 01:03 AM
How to hide check ticket status and Show me everything button from live chat?
Solved! Go to Solution.
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07-25-2025 01:20 AM
Hi @Apaul
We are implementing the same for our customer, so here are the steps:
-
Go to Virtual Agent Designer
-
Open the topics
-
Then navigate as shown in the screenshot"
- Toggle off the third option."
- Clear cache and try.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653
Could you please attach the screenshot? There seems to be an image loading issue on the community platform.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-25-2025 01:43 AM
Check this docs and it talks about show/hide Show me everything option, see if that helps
Hide or reveal the Show me everything button
"Check Ticket Status" is a topic which is OOTB, deactivate that by selecting the correct scope.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-25-2025 01:20 AM
Hi @Apaul
We are implementing the same for our customer, so here are the steps:
-
Go to Virtual Agent Designer
-
Open the topics
-
Then navigate as shown in the screenshot"
- Toggle off the third option."
- Clear cache and try.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653
Could you please attach the screenshot? There seems to be an image loading issue on the community platform.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
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07-25-2025 01:43 AM
Check this docs and it talks about show/hide Show me everything option, see if that helps
Hide or reveal the Show me everything button
"Check Ticket Status" is a topic which is OOTB, deactivate that by selecting the correct scope.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader