Hide topics from live chat

[Apaul]

How to hide check ticket status and Show me everything button from live chat?

[Dr Atul G- LNG · Accepted solution]

Hi @Apaul 

We are implementing the same for our customer, so here are the steps:

1. Go to Virtual Agent Designer

2. Open the topics

3. Then navigate as shown in the screenshot"

4. Toggle off the third option."
5. Clear cache and try.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653

Could you please attach the screenshot? There seems to be an image loading issue on the community platform.

[Dr Atul G- LNG · Accepted solution]

Hi @Apaul 

We are implementing the same for our customer, so here are the steps:

1. Go to Virtual Agent Designer

2. Open the topics

3. Then navigate as shown in the screenshot"

4. Toggle off the third option."
5. Clear cache and try.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854563

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113653

Could you please attach the screenshot? There seems to be an image loading issue on the community platform.

[Ankur Bawiskar · Accepted solution]

@Apaul 

Check this docs and it talks about show/hide Show me everything option, see if that helps

Hide or reveal the Show me everything button 

"Check Ticket Status" is a topic which is OOTB, deactivate that by selecting the correct scope.

If my response helped please mark it correct and close the thread so that it benefits future readers.