How can i replace the text 'Agent has entered the chat' with the name of the agent

[annmoleapen]

Hi there

In VA, I want to change the text that shows up when an agent joins the conversation 'Agent has entered the chat' to eg: 'Bill has entered the chat'. I can change this to a static value through UI messages but I dont know how to change the message dynamically. Please can you help.

Thanks

Ann

[annmoleapen]

I see this option in my Newyork instance as well, but it doesn't work.. let's what it does in Orlando.. thank you both

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[annmoleapen]

Thanks Mark.. i had marked it as helpful, as it didnt resolve the issue completely