Resolved! Promoted Topics Order
Is it possible to display "Show me everything" first and only then Promoted Topics?
Forum Posts
End Conversation topic not closing the conversation from Agent Chat Queue Triggers
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
How to add Virtual agent panel in workspace?
Hi Everyone, I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...
Virtual agent topic Keywords not working
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Guest WhatsApp user, how to connect to Servicenow account
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Unable to show the promoted topics in teams
Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...
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How to resolve the error shown in the image below for ServiceNow Virtual Agent?
Cannot find option to modify Promoted Topics in Virtual Agent Designer
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
How to make assignmnet group default when an interaction is created via virtual agent
Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Enhanced Chat / Now Assist – “Start New Conversation” (+) Disabled After Conversation Timeout
Hi everyone, We are using Now Assist in Virtual Agent with Enhanced Chat .When a conversation times out , the chat session closes as expected.However, we noticed that at the same time the “Start New Conversation” (“+”) button at the top also becomes ...
Users receive Teams pings when Virtual Agent closes idle conversations
We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...
Resolved! Email notification HR task parent of hr service
Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...
How to hide Submit button on a catalog item until a Multirow Variables set vriable has an entry
Hi AllI have a client script that I use on standard Variable set that hides the submit button until all the variables are entered. How do I achieve this with a Multirow variable set? I need to stop people submitting a ticket by mistake without enteri...
NLU TO LLM
Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Follow-up question after a Genius answer
Hi,We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries. We have a requirement to show the user an additional question to ask 'Did thi...
