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Iframe CSS change on Virtual Agent Contact Support

Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...

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ashu00732 by Tera Contributor
  • 858 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent API - Set a Queue

Hello,  im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...

louissicko by Tera Contributor
  • 525 Views
  • 1 replies
  • 0 helpfuls

Doing POC on Virtual Agent API using Postman

Hello,Doing a POC following the documentation steps provided in https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/bot-api.htmlHitting the https://testabc.service-now.com/api/sn_va_as_service/bot/integratio...

PS_1 by Tera Contributor
  • 741 Views
  • 5 replies
  • 0 helpfuls

Resolved! Request Catalog Item - Automation

Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...

arnoldha by Tera Guru
  • 2813 Views
  • 5 replies
  • 3 helpfuls

Topic missing in Designer

I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...

stanalix by Kilo Contributor
  • 1387 Views
  • 4 replies
  • 0 helpfuls