Hello Everyone, I have created a topic in Servicenow Virtual Agent which takes incident number as an input. Once provided, it lists down actionable items like assign it to self, update the work notes, change the state of an incident. The logic for th...
Hello, I am looking for full guidance how to extract a report covering the ¨Approval Requests Notification¨ available in the ServiceNow Virtual Agent (connected on MS Teams), with the following reports: 1. Volume of Request Notifications sent2. Vol...
Hi everyone,I'm facing an issue with passing a date_time value from a reusable Topic Block to my main flow in Virtual Agent. My goal is to capture a date from the user in a topic block and then use that date to populate subject field on a new inciden...
Hello, My custom NLU model is not showing under expert feedback loop to give feedback. How should i add my model under "expert feedback loop". Can someone help me out here?
Hi everyone,I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ide...
Dear all, I am working on the IT Servicenow Management integration. I have followed all steps in this documentations, when I download manifest and upload the customised app in Teams, I can't not only chat but also can't display employee center: I d...
Hello everyone in the community! We need help with our NLU model. It's small, with only three intents initially. We have trained the model to detect these intents and it does this well. We have created a test set with many expressions that are irrele...
Hey, I want to know how "Ask user if topic VA chose is correct" is triggered, is there a way i can control it form coming up for particular topic?We created a check ticket status topic, it shows you directly the incident card if you give the number. ...
I am currently working on ServiceNow Yokohama release and trying to enable Dialog Act for a Virtual Agent topic. I have turn on "Enable Dialog Intelligence" in the topic properties, and NLU is active. However, it's not working as expected in the Serv...
Hello everyone, We're on Xanadu. When I go into NLU Workbench and select "Irrelevance Detection", I do not see the model I'm looking for under the "Not relevant to the VA model" drop-down list. The model I'm looking for is trained and published. Any...
Good Morning all, I was wondering if anyone is able to assist me with the below. Currently, we are running the 'Lite' version of Virtual Agent within our instance, and we are facing a few issues. The main issue at the moment, is the Contextual Search...
Does anyone know how to extract the below value in the Virtual Agent Designer? I found that I can use "vaSystem.getSearchText()" to get the entire search text which in this example was "What is the status of INC0462117" and then I could write a scrip...
Hi All We courrently have a record producer where variables are mapped to fields on the table. We have had to map the varaibles to fields so that we can trigger notifications and also aid in reporting ( reporting is slow and time consuming when acces...
Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...
Hello, im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...
