How Many Times Knowledge Article Viewed via VA
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2024 10:44 AM
Hello everyone,
Are metrics captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2024 08:19 PM
Hi Raj64- did you find an answer to this question? I am facing the same query.
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2024 02:07 PM
Unfortunately I haven't 😞
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-11-2024 03:40 PM
I know SeviceNow captures this because I can see in the Virtual Agent Dashboard what links were presented and what links were clicked on. I have not found a way to get data into a report. Would be nice to be able to do this!