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How Many Times Knowledge Article Viewed via VA

Raj64
Tera Guru

Hello everyone,

 

Are metrics captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it?

3 REPLIES 3

rhutch
Tera Contributor

Hi Raj64- did you find an answer to this question? I am facing the same query. 

Thanks. 

Unfortunately I haven't 😞

Lynda1
Kilo Sage

I know SeviceNow captures this because I can see in the Virtual Agent Dashboard what links were presented and what links were clicked on.  I have not found a way to get data into a report.  Would be nice to be able to do this!