How Many Times Knowledge Article Viewed via VA

[Raj64]

Hello everyone,

Are metrics captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it?

[rhutch]

Hi Raj64- did you find an answer to this question? I am facing the same query. 

Thanks. 

[Raj64]

Unfortunately I haven't 😞

[Lynda1]

I know SeviceNow captures this because I can see in the Virtual Agent Dashboard what links were presented and what links were clicked on.  I have not found a way to get data into a report.  Would be nice to be able to do this!