Hi, all!
We are trying to consolidate multiple Service Portals into an Employee Center.
Now, each service portals have individual virtual agent flow by using chat experience, that is, we set each conditions below:
- Service Portal A: Portal is [suffix A]
- Service Portal B: Portal is [suffix B]
In the middle phase for consolidating, we have to keep both Virtual Agent flow in an Experience, but we don't have any ideas to achieve that... (we cannot divide chat experience with above conditions)
Do you have any ideas to solve that?
As a side note, we understand consolidating workflow is the best solution in the final phase from below article:
Marrying your IT and HR Virtual Agents - how they can co-exist and still respect boundaries
Any help would be greatly appreciated!!
Thank you!!
