How to get one particular Knowledge article within Virtual Agent ( After user entered into a Topic ) For Example - User chatting for issue in Application , So user entered into that Topic , Now How do we get only one or Two Knowledge Article to sho...
My end goal is to have a scoped application where the group that has access to the scoped app will create their own virtual agent topics. I created the scoped app with a corresponding role. I created a new group and assigned the scoped role as wel...
Hello Everyone, I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident. Can anyone provide some pointers for referenc...
Starting to use the VA in a new environment (sandbox) and when trying one of the ootb topics, it attempts to search the knowledge base but no response is returned. Now the conversation is stuck and there are no options to end the conversation or rese...
Hi, I have a requirement to get the portal URL in virtual agent script.Like i need to check weather its HR portal or IT Portal in greetings message topic.
I have virtual agent setup in HR portal and IT portal (configured in Header/Footer Body HTML Template) . clicking on "connect live agent" from HR portal should redirect to HR queue and from IT portal it should redirect to IT queue. Note: I found this...
Hi guys, I'm currently creating a Greetings topic where the VA asks for user input, and takes that string as a short description when it creates an incident after. Ideally I would like to go to a relevant topic with NLU after the incident is created,...
Hi, how to add Added Text " chat for support " to Icon Added Text to Icon we r activated live agent plugin , we need add text
So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill ...
Hi All, The live chat is getting closed automatically after an ideal time if there is no conversation happened. Is there any rule or time mentioned in back end ,so that if it is ideal for a long time , it displays the messages like below and closing ...
Hi All, we are working with virtual agent and i would like to give an option to user to add attachment to the incidents ..is there any way by which i can take input from user as a Doc,PDF file...i have tried image picker but its working fine for the ...
We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible. Has anyone ever changed the font before?
I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
Hi guys, Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)? Thank you! RegardsIvan
