How to add survey to a Topic in Virtual Agent
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‎02-07-2023 03:02 AM
Hi All,
I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.
Can someone help me out how to add the survey in Topic.
Please find attached screeenshots.
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‎02-07-2023 06:22 AM
Hi @Lakshmi56 ,
Step 1: Add topic block (search for the name survey)
Step 2: provide the sys_id of the Assessment matrics type in the input of the topic block.
below is a screen-shot for same
I hope this helps!
Regards,
Hemant
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