How to add survey to a Topic in Virtual Agent

Lakshmi56 · ‎02-07-2023

Hi All,

I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.

Can someone help me out how to add the survey in Topic.

Please find attached screeenshots.

Hemant Goldar · ‎02-07-2023

Step 1: Add topic block (search for the name survey)

Step 2: provide the sys_id of the Assessment matrics type in the input of the topic block.

below is a screen-shot for same

I hope this helps!

Regards,

Hemant

**Please mark my answer correct or helpful based on the impact**