How to add survey to a Topic in Virtual Agent

Lakshmi56
Tera Contributor

‎02-07-2023 03:02 AM

Hi All,

I want to add existing "Virtual Agent Satisfaction Survey" in the Virtual Agent topic.

Can someone help me out how to add the survey in Topic.

Please find attached screeenshots.

VA1.pngVA2.pngVA3.png

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Hemant Goldar
Mega Sage
Mega Sage

‎02-07-2023 06:22 AM

Hi @Lakshmi56 ,

 

Step 1: Add topic block (search for the name survey)

Step 2: provide the sys_id of the Assessment matrics type in the input of the topic block.

 

below is a screen-shot for same 

HemantGoldar_0-1675779655101.png

 

I hope this helps!

 

Regards,

Hemant 

**Please mark my answer correct or helpful based on the impact**

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