How to apply Condition field on Custom Greeting and Setup

[Mark Roethof]

Hi all,

Anyone been working on the new "Custom Greetings and Setup" yet with Quebec? Just wondering if anyone has gotten this working correctly.

What I'm encountering now, is when I setup a new Custom Greetings and Setup record, it's always being used. Even if I add an incorrect portal in the condition, it's still being used on SP portal, ISC portal, etc..

See this for example, an incorrect portal:

Though on SP, ISC, etc, it's still being applied:

While on ISC, the settings are:

Any ideas?

Kind regards,
Mark

[Mark Roethof]

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[Mark Roethof]

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[Victor Chen]

Hi Mark, that's not my experience when testing your configuration (tested with /sp and /kb). In this case, it should go to the "Default chat experience", which you can not set inactive. Are you sure you didn't configure topic "Test123" on the Default record also? 

[Mark Roethof]

100% I didn't... also the Promoted Topic is just as example for this question, it's actually concerns the whole Custom Greetings and Setup record. Somehow there's something with the condition.

Might this be just an early Quebec bug on PDI's, which already has been fixed in a new hot fix/patch which maybe is not yet on PDI's?
When Quebec general availability is out next week (my guess about 11th or 12th of March), I'll refresh my PDI and check again.

Kind regards,
Mark