Hi all, I'm hoping to get some feedback on how people have laid out their Virtual Agent topics and advice on what the ServiceNow best practise is. We have multiple 'report an issue' record producers in our Service Catalog and therefore created multip...
I need report on monthly usage stats of the current chat bot and not sure what table holds the usage data for chat bot in servicenow.
Hey Guys, My customer needs the Virtual Agent Implemented, we're gonna have a call and I need to bring the right questions about the Virtual Agent to extract valuable information for this implementation. Experts, whats would be the 10 most important ...
Hi, I am trying to edit the bot's response when it couldn't find anything from intent. Editing OOB fall back topic script variables didn't work. Is it somewhere in sys_properties or background response? Please let me know. Thanks
I configured AI search in Virtual Agent then I am testing through the clicking test active buttons in designer but AI search is not working and also not giving any result neither showing Genus result. Previously It was working but now I am not gettin...
Hi, I am a beginner in Virtual Agent. Per requirement, I have created a topic block to get documents attached in an HR case. The issue is that the block executes its workflow when tested individually but as I get it inserted in an existing OOB topic ...
When i type keyword to search for the topic ,VA always redirect to live agent . Topics are not suggested by typing keywords . FYI topics are discoverable and published and are working fine some time ago .Suddenly all the topics are not being discover...
Creating an incident from within a VA topic, will create the incident with a contact type of "Virtual Agent". However, if you display a link in a topic, to a catalog item that creates an incident (I've had several customers use a catalog item like th...
Hi, Is it possible to build virtual agent and integrate it with ASR (automatic speech recognition) and STT/TTS (speech to text, text to speech) so that it can be used as a voicebot? Could we translate the speech into text then maybe use API of servic...
I am trying to customize the look of Promoted Topics and Topic Picker buttons. I added a new style sheet through CSS Include to overwrite the class but it didn't work. Have you seen a solution to this problem?
Dear all, Our system is being upgraded from Rome to San Diego, and a lot about Virtual Agent has changed. For example, the option "Custom Greetings and Setup" doesn't seem to be in the San Diego version. Can anyone tell me where it is? Also I need ...
Hello, I'm trying to display a topic on the topic list ONLY if the user is a manager OR if the user if from Human Resources. I have a javascript code that I've been using on other topics inside the conversation flow to go thru different conversation...
Hi All, I'm very new to Virtual Agent - I thought I understood how NLU works but now i'm not sure, as something unexpected is happening. My current understanding was that an utterance is typed into the VA and then matched to an intent within an NLU m...
Dear all, This is an open question: From this video (https://www.youtube.com/watch?v=100DtpGLBVo) I already know how far we can customize Virtual Agent. But I found that we may also be able to develop Virtual Agent by means of Widget Editor (In Ser...
