We're setting up Virtual Agent and Live Agent chat. If the Virtual Agent can't find any useful suggestions and no live agent is available, we're going to give the user a link to open a - pretty generic - request item form (in the portal) which is ass...
We use AI search on virtual agent in Rome release. The link goes to the default portal: sp in the Genius Result and search result for KB - article and catalog item. We want the link goes to our portal: service_portal. We set the system property below...
Anyone here had same requirement to create a relationship between a Virtual Agent Topic and Catalog Items?We have multiple teams dealing with Catalog Items buildout/review and we would like to avoid that touching some of the variables part of them, t...
Hello, I'd like to check if VA topics can be translated into languages which are not supported by ServiceNow platform when I use dynamic translation. If not, is it possible to translate a non-supported language sentence that is typed in VA into Eng...
Hi All, when user connect agent chat through virtual agent and don't send any message about 1 or 2 minutes, virtual agent shows message like 'The conversation is timing out, are you still there?' How can I disable this function or change session ti...
Hi there, In Virtual Agent I can introduce new virtual agent context (vaContext object) variables adding query string parameters (sysparm_variable1, sysparm_variable2) to the Virtual agent web URL. Is there a way to add new context variables via a sc...
i was not able to see start a new chat in VA ,was using ootb greetings topic
Hi ServiceNow colleagues, Did (one of) you find a way to have the Virtual Agent opened at the launch of the Service Portal?Now you see the widget displayed in the right corner below, but we receive feedback of our customers that this is often overloo...
Dear all, I want to add a new translation language in Virtual Agent, such as Japanese. I have installed i18n translation plugin, But I don't see Japanese options. How should I operate?
Hi, I have two topic blocks that are similar , one for mobile phones and one for landline. The utterances has "phone" in it. There were some conflicts in the mobile phone intent/ utterances such as "mobile phone" will conflict with landline topic "...
Hi all, I want to display virtual agent topic based on portal by using topic condition like below image. When I configured "portal is sp", this topic is only visible at sp portal. But when I configured another portal like kb, hr, it didnt't work. Cou...
Dear all, I am following the doc. to translate for Virtual Agent: https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde But I found that it doesn't work for "Scripted Response" (in Virtual Agent -...
Hi Team, I am trying to call a topic block that we have in our instance however it requires a SurveyID. Can you help me understand whats a Survey and how can i acquire 1.
Hi Experts/ @Mark Roethof @Mark Roethof , We have been trying to configure Live agent functionality in ServiceNow using Service Portal. Below Options we have analyzed so far and will require forum suggestion : 1. Configure Virtual Agent bot in Porta...
This is a question in regards to the Virtual Agent Analytics, and the Topic section. We are looking at the most used topic, I will call it Topic A.There is no way Topic A should be the most used topic, in our environment. So I have been asked is ther...
