How to apply Condition field on Custom Greeting and Setup

Mark Roethof
Tera Patron
Tera Patron

Hi all,

Anyone been working on the new "Custom Greetings and Setup" yet with Quebec? Just wondering if anyone has gotten this working correctly.

What I'm encountering now, is when I setup a new Custom Greetings and Setup record, it's always being used. Even if I add an incorrect portal in the condition, it's still being used on SP portal, ISC portal, etc..

See this for example, an incorrect portal:

find_real_file.png

Though on SP, ISC, etc, it's still being applied:

find_real_file.png

While on ISC, the settings are:

find_real_file.png

Any ideas?

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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find_real_file.png

I'll add that I am using the 'starts with' as opposed to 'is'.