how to change text for end conversation button on virtual Agent

[Kamer Taj]

Hi Team,

How to change on hover text for end conversation button on virtual Agent

[Kamer Taj]

Hi Mark,

Yes I can see only one UI message with key "End conversation"  in our instance.

I cleared Cache aswell..

oops not working...

[Mark Roethof]

Can you share a screenshot of the Web Client and the UI Message?

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Kamer Taj]

Please find the screenshot of UI message and VA icon.If not this do we have other option to change on hover message

[Mark Roethof]

Looks oke.

I do see the Key of the UI Message is not as out-of-the-box. Maybe a strange character or something in it? Or is it only the capital difference (capitals should not matter).

Can you enable the I18N Debugging? And see if a Prefix is shown on the End Conversation and which (should be MSG, UI Messages).

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Kamer Taj]

How can i enable I18N Debugging and Test which you mentioned in above reply.