Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help....
Hello Team, Does virtual agent and Now assist required Coding ? If yes, how much coding skills are required to fullfill the Virutal agent and Now assist implementation, and interaction with Azure AI Bot Service. Thanks
Hi , 1. I'm looking to invoke Virtual Agent widget from a ui page (which will be called from a ui action)Basically looking to invoke chat from incident on click of a ui action2. Also want to know if there is a way to avoid recording the conversation ...
I try to use a Virtual Agent in Employee Center.There are two Service Portal Agent Chat Configurations which are "EC Polaris" and "ESC Chat" as OOTB.What is the difference for them? I know one answer is Server script, but I don't know what it means (...
I have a request to present a catalog item to a customer when a unique phrase is entered into the Virtual Agent. For example, the phrase "Get help with a report" should simply return a catalog item that the user can click on to go to the catalog ite...
Hey we successfully implemented NLU and integration with ms teams of va bot. Although I noticed that greeting message is different from what we have on portal. Also in ms teams "show me everything" is not visible.The message displayed in teams is no...
I'm looking for feedback from users who are being forced to move from Connect Support to Agent Chat via Workspace. This might be because they want to use the Next Experience UI or MS Teams integration for Virtual Agent - both of which are incompatibl...
I am attempting to use the AI Search Topic Block inside another VA topic. I created a user input node for a user to enter a search string, and then immediately after inserted the AI Search topic block and am passing the user search term to the AI Sea...
I'm trying to do the exercise at https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer/app_store_learnv2_virtualagent_utah_exercise_interact_with_a_user But clicking Test in Studio brings up the Default ...
How to add Agent chat widget into requested item page when particular item is selected in native page not from Service portal.
Hi everyone, I would like to limit the number of characters a user can input in a chatbot.For instance, if a user inputted over 200 characters, the alert message would show up in a chatbot. I tried to create a Virtual Agent Designer by using Script A...
Before I open a Hi case, I am seeing if anyone noticed this and if there is a way to correct it. We are on Washington DC and Patch 4. I noticed the All Topics button is really small. We renamed it to Common Topics and this is how it appears. I notice...
Hello,For my current implementation, we have a customized Greeting where the users see a choice list. We want to provide now "Show me everything" as an option in the choice list.I wanted to check if it is possible to replicate the "Show me everything...
Hi, all!We are trying to consolidate multiple Service Portals into an Employee Center. Now, each service portals have individual virtual agent flow by using chat experience, that is, we set each conditions below:Service Portal A: Portal is [suffix A]...
Hello everyone, Are metrics captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it?