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Creating Incident with Virtual Agent Designer

Hello all, I am just starting to dip my toe into this particular pool.  I have the necessary plugins installed, and I can in fact create an incident via the virtual agent.  However, it appears that it creates a Universal Request, which appears to be ...

Lloyd700 by Tera Contributor
  • 1011 Views
  • 4 replies
  • 0 helpfuls

Virtual Agent and Record Producer

So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...

Resolved! GenAI controller, NowAssist, On-prem LLMs connect

Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?   

Yuriks by Tera Contributor
  • 2221 Views
  • 7 replies
  • 5 helpfuls

Resolved! Removing old disabled intents in VA NLU models

Hi,we've been running  VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...

Bish Khan by Tera Contributor
  • 1276 Views
  • 5 replies
  • 3 helpfuls

Change the OOB Virtual Agent prompt

Hi everyone, I want to change the OOB virtual agent prompt when the user searches for any keywords and knowledge articles and catalog items are displayed. Text to be changed: Below are what I can found from our knowledge base

Chandrika4 by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

Minor issue post upgrade to Washington DC

Hello everyone, We just upgrade our lower environment (DEV) to Washington DC and only one issue was found in Virtual Agent.When we ask something, the VA presents few options that matches what we are looking for, we select the best option and then VA ...

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