Does anyone know how can i exclude a work from profanity list. Somehow it is taking word public also as a flagged word if sent by live agent to customer. We need to remove public word from profanity list and mark it allowed. I tried creating a new re...
Hi All, when agent uses 3 profane words, line manager should receive notifications instead of chat manager informing the same.but this is not currently happening, please help. Thanks,Anu
Hi Experts, Is there any way to logout from the agent workspace , if agent is not available or away ? Without any admin role is it feasible by any other roles ?
It looks like record producers create a related record for the interaction table, however requests do not get related to the interaction.
Dear all, I want to add a login for the $sn-va-web-client-app.do - for a particular topic. I tried to make the $sn-va-web-client-app.do as private there are two issues with this approach:1. All the topics(Even public topics) are navigated to login pa...
I have a topic that I am trying to restrict from users whose location.country is not US or those in a certain business unit. I have tried using the script in the Advanced Properties within the VA topic to no avail. I have tried using the user criteri...
Hi Everyone,I guess I am not the only one who is facing the issue.The Survey in Virtual Agent runs only when state of interaction is "closed_Complete".Where Can i change the conditions?The Following condition setting, doesnt work -->https://INSTANCE....
Hi, Could anyone assist us by providing detailed information on how the AI search functionality operates in virtual agent in the back-end? Specifically, we are interested in understanding the criteria (based on what criteria it is fetching the result...
we are having the service offerings where the companies can be subscribed to them. We have a list of companies in the tag's too. We need to create a report of service offerings where the list of companies present in tag where not part of the subscrib...
HiAs the OOB Walk Up Experience Widget is not very easy to customise and add more questions, I am purely using the Record Producer and Variable set that is utilised by the widget. This has allowed me to add addition questions on the Portal and create...
We are using VA Chat to facilitate the creation of incident, interaction, and requested item records based on specific customer selections. Incidents and interaction records are created without issue, however, I am having an issue with setting the sh...
I have an issue where a few agents see blank page when they login to our custom portal. And for others it shows blank page as well but when they refresh the page the agent chat works.Not sure what may be the casue of issue. If someone can help?
In Virtual Agent Teams, there is a tab called 'Your Hub" This correctly points to the ESC portal but customers are currently using the SP portal, where can I change this?
Hello,I am looking to setup just the basic Virtual agent on the ESC and I have published all the OOB topics installed and published the ITSM lite conversations and whenever a user try's to use the VA on ESC it immediately prompts them with the below ...
The situation is as follows: we have integrated Virtual Agent Chat with a third-party chat. Everything works.But now we need to add our own additional value in JSON-Response which will change depending on the dialog state. For integration we use Syst...
