Hi All,I am facing below issue when switching topic from one to another.In "Topic 1" based on yes/No question switching topic to "Topic 2". System successfully switching to Topic 2 but once everything completed its not returning back to previous topi...
Hi All, Can anyone guide me on how we can customize the wait message - "Your response was sent to the app" which comes up while the VA is processing the Input provided by the user ? TIA Regards, Sathya R
Hello, Which type of Virtual Agent integration(s) are required or recommended to integrate Agent Chat initiated chats with a 3rd party chat tool? The use case is that end users will use the ServiceNow Virtual Agent for self help and if they need to c...
I have found that once an interaction ends with either the Virtual Agent or Live Agent, as an end user I am unable to highlight text to copy & paste - this can be helpful in times when I've been given a code, reference, or URL that isn't hyperlinking...
Hello Everyone, I'm attempting to create an incident in Virtual Agent but when I test out the OOTB Create a Incident template it displays the I'm having technical difficulties and won't be able to proceed with this discussion and immediately closes t...
I am new to configuring Virtual Agent and EVAM so I might have done all the wrong things here so I'll explain what I need.Scenario: Employee goes to the Employee Center portal, opens Virtual Agent, types in words to search and get's a News Article as...
There is an requirement where we have to add condition in OOTB Read Only Virtual Agent Topics but I am unable to do so firstly these are read only so cant add condition directly so I have tried Background script/ fixed script but that also does not w...
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
I was wondering how other organizations are handling this. One of the biggest pieces of negative feedback that we receive from our user community, which sounds simple, is how the VCA doesn't handle simple conversation starters. We get daily screensho...
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
Hello, We are in Washington Version recently. When the Agent try to send a Link for example (https://www.google.com) into the chat this one is not sending any URL to the user. Does anyone know about it? Thank you,@Virtual agent
Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks
Hi All, I observed an weird issue where the capacity in use for an agent is showing as 1, though there are no active work items and interactions assigned to the agent, Please help me if you know any way to fix this issue. Thank you
Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...
Hey guys,Does anyone know how to annotate a single utterance? I'm not sure how to do it. Best regards,Alik_92
