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Resolved! How to get incident count in virtual agent chatbot

Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...

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Understanding Chat greeting message

Hi Everyone, I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this ...

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Gemma4 by Mega Sage
  • 2264 Views
  • 2 replies
  • 1 helpfuls

Branding in virtual agent

Hi I am trying to change the branding for virtual agent in dev but when i go to /sp mode it does not update. I am saving it and it shows in branding that its updated but not in /sp mode. Can you advise further?

JSINGH4 by Tera Contributor
  • 384 Views
  • 1 replies
  • 0 helpfuls

Questions about Virtual agent chat and survey

Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...

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Albergaria by Tera Contributor
  • 947 Views
  • 2 replies
  • 1 helpfuls