The virtual agent NLU model is giving conflicts with other topics which are changing every time. Resolving has become problematic. The conflict with other topics is random for different users for the same utterance. Note : We have more than 1 model.T...
We are trying to restrict the VA topic search from a specific Knowledge base category but OOTB servicenow doesn't allow that. Does anyone knows a solution for this.
Hi, Good Day, I have configured AI search and Now assist in VA,but when i am testing in chatbot with some content which has no kb article,summary should comeup/now assist AI search should give its own content.It is not giving.instaed it is giving kb ...
I have enabled nlu and ai search for the bot. So i understand that if VA doesn't find any topic related to user query, it goes to ai-search fallback and then to contextual search. But in testing I see ai search topic calls contextual search everytime...
Hello everyone! So, I have an issue with fallback topics. I created a menu with Static Choice and enabled the "Conversation Switching" option. But when the user types something different that doesn't match an intent or menu option, the IA Search Fall...
Trying to connect to IBM Netcool using "IBM Netcool _V2" OOB event pull connector getting below error: Error:failed to run 3PC java.lang.ClassCastException: class org.mozilla.javascript.Undefined cannot be cast to class org.mozilla.javascript.NativeO...
In Virtual Agent I need edit links in AI Search results because after clicking I get on the page Not allowed, for any link in the results (example link https://company.service-now.com/va_link.do?token=...&target_url=%3Fid%3Dcompany_document%26topic%3...
Dear All,We are currently struggling to find a feature that adjusts AI search results (KB articles and catalog items) and the Virtual Agents language in general to the language of the user's input, not the portal language.For example, the portal lan...
Hello - does anyone have advice or directions on how to get the Virtual Agent to be popped up and ready instead of having to click on it first in the service portal? Seems this should be OOB functionality. Thank you in advance.
Hello Dear All, I'm facing issue in catalog UI policy. I'm using below simple script for date field. function onCondition() {g_form.setValue("Request_new_expiry" , " ");g_form.showErrorBox('Request_new_expiry' , getMessage('Req are only valid for 6 m...
Need a little help, receiving an error that the ServiceNow instance for the employee center link in the teams tab related to the VA Teams Conversational Integration is refusing to connect. Any suggestions on what is need to get this linked will help....
Hello Team, Does virtual agent and Now assist required Coding ? If yes, how much coding skills are required to fullfill the Virutal agent and Now assist implementation, and interaction with Azure AI Bot Service. Thanks
Hi , 1. I'm looking to invoke Virtual Agent widget from a ui page (which will be called from a ui action)Basically looking to invoke chat from incident on click of a ui action2. Also want to know if there is a way to avoid recording the conversation ...
I try to use a Virtual Agent in Employee Center.There are two Service Portal Agent Chat Configurations which are "EC Polaris" and "ESC Chat" as OOTB.What is the difference for them? I know one answer is Server script, but I don't know what it means (...
I have a request to present a catalog item to a customer when a unique phrase is entered into the Virtual Agent. For example, the phrase "Get help with a report" should simply return a catalog item that the user can click on to go to the catalog ite...
