Hi everyone, I’m exploring ways to improve the Virtual Agent's problem resolution by having Now Assist deliver step-by-step guidance from the relevant KB articles rather than just only providing a link to the article for them. Has anyone done this? W...
I am not sure if this is allowed, if not let me know and I can remove this question/ask. One of the major complaints I have with the Approval notification in Virtual Agent is that the request gets approved through another avenue and the VA notificati...
Is it possible to call the fallback search if the intent doesn't match the utterances provided by the user in the middle of the conversation?Example: The user types password reset and it triggers the password reset flow however user changes his mind ...
what is the script to create incident in virtual agent without using topic block as i have universal request plugin.So it creating universal request
Expert Feedback Loop issue : not returning any dataIn Expert Feedback loop, I am still getting the landing page where it says"There isn’t enough data yetEither we’re still aggregating your users’ data, or you don’t have access to the data on this ins...
Hi, I am working on Virtual Agent integration using Virtual Agent API, when I am trying the following REST API https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Rest API Explorer, the response body is giving success mess...
Hi Experts,Is there a possibility to send out the Interaction sys_ids to the 3rd party chatbot via outbound response from VA API?The 3rd party chatbot requires to hit the attachment API in servicenow (in case of an attachment transfer), for which it ...
Hi All,I am facing below issue when switching topic from one to another.In "Topic 1" based on yes/No question switching topic to "Topic 2". System successfully switching to Topic 2 but once everything completed its not returning back to previous topi...
Hi All, Can anyone guide me on how we can customize the wait message - "Your response was sent to the app" which comes up while the VA is processing the Input provided by the user ? TIA Regards, Sathya R
Hello, Which type of Virtual Agent integration(s) are required or recommended to integrate Agent Chat initiated chats with a 3rd party chat tool? The use case is that end users will use the ServiceNow Virtual Agent for self help and if they need to c...
I have found that once an interaction ends with either the Virtual Agent or Live Agent, as an end user I am unable to highlight text to copy & paste - this can be helpful in times when I've been given a code, reference, or URL that isn't hyperlinking...
Hello Everyone, I'm attempting to create an incident in Virtual Agent but when I test out the OOTB Create a Incident template it displays the I'm having technical difficulties and won't be able to proceed with this discussion and immediately closes t...
I am new to configuring Virtual Agent and EVAM so I might have done all the wrong things here so I'll explain what I need.Scenario: Employee goes to the Employee Center portal, opens Virtual Agent, types in words to search and get's a News Article as...
There is an requirement where we have to add condition in OOTB Read Only Virtual Agent Topics but I am unable to do so firstly these are read only so cant add condition directly so I have tried Background script/ fixed script but that also does not w...
How can we modify the conversations tab in the VA dashboard, i want to replace the user index column with user id. Anyone help me here!
