how to check and display the thumbs up and thumbs down feedback received from users in now assist VA

[manojn11]

for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.
but need to know where those feedback are getting stored and need to display those feedback in the dashboard.

[Dr Atul G- LNG]

Hi @manojn11 

Might be helpful

https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/natural-langua...

[manojn11]

Hi @Dr Atul G- LNG 
Your solution is for NLU model improvement suggestion/feedback on NLU workbench.
but my query is after enabling now assist assistant for virtual agent and for the bot responses user can provide thumbs up & thumbs down feedback, need to know where these feedbacks are storing and need to use those feedbacks to display on dashboards.

[Dr Atul G- LNG]

Yes @manojn11 

I 100% agree, but my intention was to give you a clue. I also searched but didn't find anything meaningful, so I thought I'd share the link with you in case you might navigate through it and find a solution. I tried it almost in every instance but had no success, and there's nothing in the docs. So, I request that you log a new support case and share the feedback with the community.

[Lynda1]

My understanding is that those Thumbs up and Thumbs down feedback is not stored anywhere for reporting. We did a POV of Now Assist and asked the same question. It is something that helps the LLM improvement. I think!  If you actually find where the data is stored, I would love to know!