How to configure delegate a user through using Virtual Agent

[samarballav]

Hi All,

Kindly suggest any solution regarding my issue. I want to setup a topic for delegate a user through using Virtual agent action. I am facing issue of searching user table data but its takes long time to load. 

Thank you in advance. 

[Ankur Bawiskar]

@samarballav 

so please share what did you configure and where are you stuck? share some screenshots.

[J Siva]

Hi @samarballav 
PFB the very basic setup to create a delegate record in ServiceNow.
it's working fine in my PDI. Enhance it as per your requirement.

Regards,
Siva

[samarballav]

can you please help the last action logic. I just need to delegate any user who have ITIL role and need to delegate user with specific time. 
Thank you in advance. 

[J Siva]

@samarballav 

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