How to configure JSON details for virtual agent API?

[Junyu]

Dear all,

I am working on Virtual Agent API (sn_va_as_service), I am following this video.

I don't know how to configure JSON (requestID, enterpriseID, clientMessageID etc.), For example in the tutorial:

If I want to talk to Virtual Agent on esc portal (or talk to Now Virtual Agent on MS Teams), how do I set it up?

Thanks for your answer.

[Muralidharan BS · Accepted solution]

This article will help you with the definitions of the requestid and etc,

https://community.servicenow.com/community?id=community_article&sys_id=080e3903dbc4e4107d3e02d5ca96198c

This docs will give you different json objects you can use,

https://developer.servicenow.com/dev.do#!/reference/api/rome/rest/bot-api

Thanks

[Muralidharan BS]

simple json to start conv, you can try in background scripts also.

{
   "requestId": "1234567",
   "token": "abcd",
   "nowBotId": "A85PWLERP",
   "enterpriseId": "ServiceNow",
   "clientSessionId": "",
   "action": "START_CONVERSATION",
   "message": {
      "text": "",
      "typed": true,
      "clientMessageId": "6543211"
   },
   "userId": "abel.tuter",
   "emailId": "abel.tuter@example.com"
}

[Farah Shaikh]

Hello,

I am facing an issue with Virtual Agent API integration (Tokyo).

I am triggering the API with different user email and request ID in the payload but eventually it opens in the same Active Chat window which i accepted in the 1st call.

The "Chat with agent" highlighted in the image is the second call with different user.

Unable to figure out the issue.

Payload:

{
"requestId": "101", // changing the requestId
"token": "1234",
"nowBotId": "A85PWLERP",
"enterpriseId": "ServiceNow",
"clientSessionId": "",
"action": "AGENT",
"message": {
"text": "Chat with agent",
"typed": true,
"clientMessageId": "1"
},
"userId": "customer.c",
"emailId": "customer.c@example.com" // changing the email id 
}

Thanks in advance