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Resolved! Virtual Agent NLU Model Training Fails

Has anyone ran into this issue when trying to train their NLU model?   Error Messagejava.lang.Exception: SE0229:Training failed due to: Model information (ml_sn_itsm_nlu_itsm_nlu_for_va) has no reference for (ml_x_snc_global_global_3aedf38234bf5010f8...

Cau Thoong1 by Tera Contributor
  • 2727 Views
  • 10 replies
  • 6 helpfuls

Resolved! Submit a Request(Virtual Agent)

Hi All, For OOB Topic Submit a Request in VA, when we type Laptop it gives all catalog items related to laptop and displays it with image and it displays total of 5 items and last option is None of these.I have a requirement where if None of these is...

Harsha M V by Tera Contributor
  • 1067 Views
  • 1 replies
  • 2 helpfuls

Sharing Knowledge articles via Agent Chat

I'm using When attaching a knowledge article to an Agent Chat conversation, is there a way to default to a specific Knowledge base? Currently, I'm in a live chat, when you click on the 'Book' icon, it displays all knowledge bases in our organisation ...

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Matt Lodge by Tera Expert
  • 650 Views
  • 2 replies
  • 0 helpfuls

Ai Search Fallback Returning no Matches

I'm noticing that the ai search isn't returning any KB or catalog matching results when searching relevant keywords. I duplicated the OOB AI Search Fallback topic block and enabled it via 'Custom Greetings and Setup' to ensure that the search is inde...

Tim Fischer by Kilo Explorer
  • 1784 Views
  • 3 replies
  • 1 helpfuls

Virtual Agent - Ticket status

Hi CommunityI have a requirement that end user can put Request number in Virtual Agent (VA) and the status of that request will be visible to end user.Can this be configured , if so can i be guided on how to achieve this and any necessary script/code...

gj1 by Kilo Expert
  • 1152 Views
  • 2 replies
  • 0 helpfuls