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Resolved! How to show only Catalog items that are available for logged in users in Virtual agent. catalog item search

I've created a topic Create a ticket or request in Virtual agent. I've used catalog item search topic block to get the catalog item we have searched with user input text. But it is showing all the item available in the catalog.  I would like to see o...

No genius result in AI Search

Dear all,   I can't get genius result when testing AI Search and need some suggestions.   I have checked my instance. On my side "Default AI Search model" is trained and published: I try to use a very similar statement in the model as a query: But ...

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Junyu by Tera Contributor
  • 1238 Views
  • 1 replies
  • 0 helpfuls

Resolved! Why AI Search activation request pending so long?

After I clicked button "Request AI search", the information show as below but time pending so long... I try with version Rome, Tokyo and San Diego but it has a same issue. I follow a video  on youtube Getting Started AI search but they enabled AI se...

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FAQ Builder Topic Block and FAQ KB Articles

On the VA Academy video Using AI Search and other search tools with Virtual Agent I saw some great tips about enhancing the search (thank you!). We are exploring FAQ conversation builder topic block as it seems to be a quick win for VA to answer many...

Yasmin by Kilo Guru
  • 1415 Views
  • 1 replies
  • 1 helpfuls

Resolved! Questions on Virtual Agent AI Search

Dear all experts,   Our department is very interested in Virtual Agent AI Search and has some questions: 1. Search configuration 2. Sequencing and focus on search results 3. user rating and relevancy influence on search results 4. Connected knowledge...

Junyu by Tera Contributor
  • 906 Views
  • 3 replies
  • 2 helpfuls

Virtual Agent: hide "Show me everything" button

Hello, Is there a way to hide the "Show me everything" button. Because of the large amount of topics that we have we want to restrict this button not to confuse the users. So our idea is to hide this button and only leave a welcome message and the ch...

Ivan Delchev by Giga Contributor
  • 1818 Views
  • 4 replies
  • 1 helpfuls