I have cloned "FAQ Conversation Builder" OOB topic block on scoped application. It is calling a Script Include global.VAGlobalContextualSearchUtil which has the following line at 262 : var conversationId = vaSystem.getConversationId(); When testing...
I'm looking to implement a greeting in virtual agent that will display a different message the first time someone uses it, and then ashorter more succent message on subsequent visits. I'm thinking the best method is simply to do a GlideAggregate coun...
After upgrading a dev instance from Rome to San Diego, Virtual Agent started answering every request with "I'm having technical issues and won't be able to continue this conversation." When testing topics in designer, I get the same problem on all to...
We are trying to install Slack Integration with Now Virtual Agent App, but we are getting below error.We have configured the SLack workspace with Admin credentials and ServiceNow user profile also has admin privileges.The accounts at the both the sys...
There is the feedback topic that is presented at the end of a conversation that has occurred within the VA only and did not go to live chat. I believe we have it set to 50% or 75% and I was asked to increase this to 100% of the VA only chats. I canno...
When user chats with Live Agent, OOB Language field is used to detect source language (User's language) and translate to target language (Agent's language). We have a custom field on sys_user table which stores user's language preference. Can we use ...
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
I have a requirement to change the language used when enabling the customer to confirm that the entity found is correct. The example I have is, "We have Timeout or Logged out due to inactivity as Which Error, is this correct?" As you can see, this is...
Hi All,I'm currently using San Diego release for my project.I want to change the default Setup topic-Closing Conversation Customised to a new Setup closing Topic specific for Canada territory.I have created CA specific setup topic for closing convers...
Hello everyone, Whenever my Fallback Search topic is executed, it always displays results from the catalog first instead of knowledge bases. How do I change the order to display knowledge articles first?
We are looking to delegate topic editing and management to other (non-admin,) users. However, to do this it seems we need to give them the full VA admin role, which *also* gives them a huge amount of access to other areas of the platform.Ex: With j...
Hi Experts, How to hide Virtual Agent icon from the HR portal?We need this icon ,on Service Portal only. Could you please suggest ? Thank you.
My integrations of Microsoft Teams + ServiceNow Virtual Agent was already working on our instance till yesterday however it is not working since today morning. My ServiceNow Virtual agent ID is connected to Microsoft Teams ID and the Web ServiceNow V...
I have embedded VA on external websites using engagement messenger. Is there any way to retrieve URL of that website in Virtual Agent topic script ?
Hello I have requirement to Transfer the user to Desired Language Selected Queue as follow Now after selection of this Language we have script action which transfers the user to chat i.e. OOB. vaSystem.connectToAgent(); steps tried:- Working:- ...
