Hello, We have been given a requirement that we have partially achieved, but I am wondering if someone can offer a suggestion for the last part. The requirement is around search attachments using AI Search. They do not want the users to be able to ...
Hello, Is it possible to see how this "Show me everything" button works. I can see that this is calling it: vaSystem.sendTopicPickerControl. But there is no documentation about this method and all vaSystem methods at all. Is it possible to check all ...
We've been testing VA in Teams today and found it's behaving differently. There's a point where I check if there's an available agent using vaSystem.isLiveAgentAvailable(). On the Service Portal, this returns true. However, in Teams, it returns false...
Hi Team, We have a requirement to broadcast a message to all users using MS Teams Now Virtual Agent and Virtual Agent in service portal. How can i do that? Is it possible? Use case:1) whenever a new topic is going to publish or live, I want to inform...
I searched in the docs as well but I could not find what a deflection does and how does it work? I have seen it being used in OOB topics but cannot understand what is it being used for. Can someone guide me here?
I know you can customize the Idle Chat Timeout Reminder Message which displays to the user (default "The conversation is timing out, are you still there?"), but what about the message that displays to the agent (from the "System Administrator" accoun...
Hello! I seem to be unable to push emoji's from our Developer instance into our test instance, but the text following or afterwards is present. The emojis work just fine in the developer instance when testing. When I look up the sys_message_ui table ...
Hi All How can we customise welcome greetings for different portals example service portal = Default welcome Greetings(existing one) customer service portal = Hi how can i help you need custom greetings for separate portals and it should replace de...
Hi, Does anyone know which table I can retrieve the user's response for the Virtual Agent Feedback Survey from? I have setup a Virtual Agent Feedback Survey topic to gather feedback from user using Virtual Agent when the chat conversation is ended an...
I am new to Service Now Chatbot Virtual Agent. I would like to know how to find all the dependant Topics or Parent Topics which use a particular Topic Block? When I checked existing Topic Block and navigate to 'Properties' ->View published topics tha...
Team, I want to build a custom web application that enable users to chat directly with a Live agent. So I'm planning to use Virtual Agent REST APIs to pass chat to a live agent. users in my web application would always need to chat with a Live agent,...
Hi All, I have created a custom topic for Hardware related incident and I have created NLU Intents for this topic and configured necessary utterances. I have created one vocabulary source for list of all hardware and configured in the utterance. I cr...
Hello, I have a requirement whereby if a user picks a certain option from a static choice list I need to open a new browser window with a specific URL. Is this possible? Thanks.,
I am trying to access the "Check IT Ticket Status" topic using the Virtual Agent API but I keep getting the response that "You have no active incidents or request items". When I test the same on the Virtual agent designer it works fine, the problem i...
We created our own NLU model (I do not understand why) and we just upgraded to San Diego, running analysis on the Intents, It appears the results are using the ITSM NLU for Virtual Agent module, it appears to ignore the module we created. Topic rec...
