Hello everyone, Does anyone know on how to make a report to count how many users chat today, I'm gonna use table Interaction [interaction], or anyone know which table that suite the report and what is the parameter? Thanks.
We already have question-answer pairs (10,000 +), can we import the question-answer pairs into ServiceNow, train the Virtual Agent, so employee can get answers via the chat with Virtual Agent?
Dear all, I can't get genius result when testing AI Search and need some suggestions. I have checked my instance. On my side "Default AI Search model" is trained and published: I try to use a very similar statement in the model as a query: But ...
After I clicked button "Request AI search", the information show as below but time pending so long... I try with version Rome, Tokyo and San Diego but it has a same issue. I follow a video on youtube Getting Started AI search but they enabled AI se...
We are preparing to deploy the Virtual Agent and integrate with MS Teams. I have the ServiceNow admin role but I do not have an admin role in Teams/Azure. Can anyone describe the process for accomplishing this? Or is it actually a requirement to be b...
Hi, I copied the out of box Search for knowledge topic. Works fine in returning links for my searches, however the actual link is directing users to the standard interface kb_view.do page. Ideas on where I configure this? Property? I don't see a...
On the VA Academy video Using AI Search and other search tools with Virtual Agent I saw some great tips about enhancing the search (thank you!). We are exploring FAQ conversation builder topic block as it seems to be a quick win for VA to answer many...
Dear all experts, Our department is very interested in Virtual Agent AI Search and has some questions: 1. Search configuration 2. Sequencing and focus on search results 3. user rating and relevancy influence on search results 4. Connected knowledge...
Hi all, I want to import a chat logo for Virtual Agent, but in San Diego version I can't select and do it: Can anyone tell me how to do that?
We would like to give our users some context when they triggered a topic through an utterance, e.g. to ensure they ended up in the correct topic and give them an option to quickly exit if it is the wrong one, however this information is not needed wh...
Hello, Is there a way to hide the "Show me everything" button. Because of the large amount of topics that we have we want to restrict this button not to confuse the users. So our idea is to hide this button and only leave a welcome message and the ch...
Does anyone know how to configure assigning all agents a incoming chat in Agent Workspace, then first one to accept the chat can proceed? All other agents will notice the queue chat disappeared?
We are building a topic that will show a static choice control only IF the user is coming from a specific. So depending on the topic that ran prior to the present topic, then the static choice control would/would not show. Anyone done something simil...
By default for any question asked from VA if there are more than 10 results then the VA shows only the top 10 results and automatically a "show more" button is displayed to the user to see the next set of results. I want this to happen after 5 record...
I've enabled the Virtual Agent plugins and tested VA via the Service Portal (using a configuration in "Service Portal > Agent Chat"), however I now want to test out an Agent Chat session going straight to a Live Agent, bypassing Virtual Agent. (This ...
