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Transfer Agent to Selected Chat Queue

Hello  I have requirement to Transfer the user to Desired Language Selected Queue as follow Now after selection of this Language we have script action which transfers the user to chat i.e. OOB. vaSystem.connectToAgent();   steps tried:- Working:-  ...

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Genius Results in Virtual Agent

Hello Everyone, I would like to know how to use genius results in Virtual agent ? can someone please provide the steps for the same in case you have configured in your instance ?

Vignesh8 by Tera Contributor
  • 1774 Views
  • 4 replies
  • 5 helpfuls

Can a user skip a Text User Input component?

I’m building a topic flow and I’m at the point where I’m giving the user the option to raise a HR Ticket. I want to present the user with some non mandatory questions, and give the user the ability to Skip the question if it’s not applicable to them....

Matt Lodge by Tera Expert
  • 697 Views
  • 1 replies
  • 0 helpfuls