Card Response Virtual Agnet not working

[sushama]

Hello All,

I have a VA flow for Case creation, It is creating a case but when records got created it is not showing the Record which is created.

I have used Card Response utility for record to be dispalyed.

Above card response is configured to dispaly the case when it get created.

One stange thing is its working in backend when we click on TEST for the particluar flow and its not working for customer when I impersonating them in Virtual Agent Chat Window.

Any help would be appreciated.

Thanks in advance 🙂

Regards,

Sushama K

[Community Alums]

@sushama : 

Could you check to see if the user has read access to the record?

[Chris D]

Check the record's Read ACL.

Would be strange, but I suppose possible to have Create access but not Read access. That's my best guess here.

[sushama]

Thanks for Reply 🙂

Actually they have both the access for Case.

[Community Alums]

Could you check if the user has read access to the record.