How to customize the greeting in virtual agent?

Ricardo Sanche3
Tera Contributor

"Hi <user's first name>, I'm your virtual assistant. How can I help you today?"

1 ACCEPTED SOLUTION

Anshul Agarwal
Tera Expert

This should be part of the Chat experience under settings. You can create your own chat experience and set it up as a default chat experience. Under this you have an option to modify Greetings and other areas.

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2 REPLIES 2

Simon Hendery
Mega Patron
Mega Patron

Any easy way to achieve this is to use (and modify) the pre-built Dynamic Greeting topic. Here's what it looks like out of the box:

 

Dynamic_Greeting.png

Anshul Agarwal
Tera Expert

This should be part of the Chat experience under settings. You can create your own chat experience and set it up as a default chat experience. Under this you have an option to modify Greetings and other areas.