How to customize the greeting in virtual agent?

[Ricardo Sanche3]

"Hi <user's first name>, I'm your virtual assistant. How can I help you today?"

[Simon Hendery]

Any easy way to achieve this is to use (and modify) the pre-built Dynamic Greeting topic. Here's what it looks like out of the box:

[Anshul Agarwal · Accepted solution]

This should be part of the Chat experience under settings. You can create your own chat experience and set it up as a default chat experience. Under this you have an option to modify Greetings and other areas.