How to delete "Show Me Everything" button in Virtual Agent

[takazawa issei]

HI there,

When I opened chatbot, the greeting message and

"Show Me Everything"  button was showed in chatbot for the first time.

However, I want to show all topics directly on chatbot screen without "Show Me Everything" button (Please refer the below image.)

Is it possible?

Do you have any suggestion??

Thanks.

Best regards,

Issei.

[nilimadesai]

Hello Takazawa, 

The 'Show me Everything' option is rendered from the backend and works as designed. It is not possible to modify this behavior to remove this option and show all topics as part of the initial greeting. 

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima

[Muralidharan BS · Accepted solution]

Hi Issei, 

The show me everything is displayed from - 

vaSystem.sendTopicPickerControl();

You cannot make it land in the All topics page but what can be done is, list down the topics using a reference list and then route to the specific topic the user selects. Add the sys_cb_topic to reportable table property. 

[Mark Roethof]

I did use the workaround like Murali mentioned, in the past. Though do want to add: this causes that you can't type anything here when starting a conversation. So the below one won't be possible anymore.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Yasser Al Kindi]

This is fantastic, especially since my client doesn't want to use NLU! Can you please post a more detailed how to?