Displaying list of topics
By default, in virtual agent, topics in show all topics are displaying in alphabetical order. Is it possible to display the list of topics based on our convenient order? If possible, please provide the solution.
Forum Posts
Virtual Agent card
Hi All, I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.I'm trying to build a card with all the details of an input user, with additional links. For example: NameTitleDepartmentManagerLocationEmailTeams - l...
VA chat auto closes post agent chat survey
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
Dynamic taking of input from the output of first action in Virtual agent
I am invoking two actions in VA topic I am getting one output from first action and I want to use that output as input to the second action I have used data pill picker to use that output as input to the second action, but it is not dynamically takin...
VA Live Agent Survey response not triggerring when user end the conversations
In VA chat when a user chooses to end the conversation and clicks the "X" button, the survey appears within the same chat window while simultaneously closing the chat automatically.When the user attempts to select a response from displaying Survey, a...
Now Assist Multi Turn Ordering on premise
Hi all, my client is interested in deploying Now Assist for Virtual Agent on-premise, including the multi-turn catalog ordering capability. The ServiceNow KB article (KB1523390) describes on prem LLM support in general but doesn’t cover an on-premise...
How to Enable Query-to-Link Conversion in ServiceNow Virtual Agent
Hi Community, I’m exploring a way to enhance the Virtual Agent in ServiceNow by enabling it to convert natural language queries into actionable links. The idea is for users to type queries like: “Get me all knowledge articles expiring today” “Show m...
Creating record producer from Virtual Agent
Hi All,I need help in below scenario:I am building a topic in Virtual Agent which will take, same input from user as defined in one of the record producer.So that user can create a case from VA itself. That particular record producer uses some script...
Issue auto resolution
I have been looking at several resources regarding IAR and I found this feature very powerful in deflecting issues and proactive resolve an incident without have to reach a live technician. Based on what I have seen, IAR works once a user submits an ...
Make AI search on top of all NLU topics in VA
We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...
Resolved! Change welcome message on MS Teams Now Virtual Agent bot
Hi, We have successfully integrated the Now Virtual Agent MS Teams bot. When a user installs the bot, they get a welcome message on their MS Teams instance saying 'Welcome to Now Virtual Agent....' including the Help commands. Any idea how we can upd...
AI Search Response Summarization in ServiceNow Without Now Assist
Hello SNOW Community,I am reaching out to inquire about the availability and configuration of AI-Search response summarization capabilities within ServiceNow, specifically in scenarios where we are not utilizing Now Assist. Our goal is to enhance use...
Idle VA chat reminder
Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....
How to completely remove the message that comes along with the first greeting and Show me everything
Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier "What's your issue or reque...
virtual agent error can i talk to live agent getting error
HI we are using NLU and we have utterance can i talk to live agent it went to chat with live agent flow but getting this error .
