We have had Teams integrated with Virtual Agent for some time now. I have noticed that when a user is in Teams interactive with the VA, they click on the "Show me everything" button, we have it named Common Topics. This is feed to the AI for search:,...
I have set the greeting Setup topic to the oob Dynamic Greeting Topic which looks like this in the employee center view: But the greeting in Slack looks different. Seems like two greetings are merged into one & i'm trying to figure out how to make it...
I am testing the Virtual Agent to better understand the flows. I have configured my own custom Greeting setup topic, that redirects to a topic I created. I have also configured my "Anything else" setup topic for testing. What I expect to happen is th...
Virtual Agent bot Showing Empty, How to Retrieve this
We want to change the color of the Placeholder text "Please type your request" in Virtual agent input box:
Hey everyone, I am facing an issue with two intents : end conversation intent from oob setup topic nlu model and resolve incident intent from my custom nlu model.I am using entity as well in my resolve incident intent. I thought this will make VA pr...
Morning all I have seen there are lots of posts regarding the displaying of Variables in an email notification. I have come across this one:- (function runMailScript(current, template, email, email_action, event) { // Add your code here templa...
Hi Team,We have a virtual agent chatbot setup for Two different portals, one for IT and another for HR.We have created two different profiles for branding and configurations, but when we try to type in different language in HR virtual agent bot , the...
Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Supporthelp me to solve
Duplicated the OOTB topic 'Check IT Ticket Status' Topic but the comments are not getting updated throwing technical error. Please let me know what is the making it ending the topic without adding comments.Error:Would you like to add a comment?YesPle...
I have a requirement from the end user community to display number of users ahead when user is waiting to connect with a live agent. I understand there is an out of box "Wait Time" feature that display waiting time when the next agent will be availab...
Hi there, I'll mention firstly that I'm very new to ServiceNow administration and this is my first post to the community - I've yet to see a thread for what I'm querying about, so I'm hoping someone might be able to help. We're implementing the Teams...
What are your thoughts on Copilot as an AI Assistant?In your opinion, how would you say it compares against others like ChatGPT and Gemini? Is there perhaps an overall 'best' between them, or do they each perform better than the other for a specific ...
Hi All, I'm configuring the Virtual Agent for a client, where they have multiple departments and the number of topics are meant to increase a lot. For this reason we thought we could add an initial question, in the customised greetings setup topic, ...
Hi,I have been configuring Virtual Agent, and have the agent in a relatively stable place, as we are using Virtual Agent Lite, I understand we are quite constricted on what we can have it perform, however as an introduction to the company, I believe ...
