How to expose an AI Agent created in AI Agent Studio through Virtual Agent in Service Portal?
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2 hours ago
Hi everyone,
I'm working on a use case where I've created an AI Agent in AI Agent Studio. The AI Agent is designed to interact with end users who want to integrate ServiceNow with a third-party application. It asks a few questions to gather the necessary integration details before an integration request is submitted.
The agent works as expected in AI Agent Studio. My goal is to make it available to end users through the **Virtual Agent on the Service Portal**, so users can simply start a chat and interact with this AI Agent.
I'm looking for an end-to-end, step-by-step guide on how to achieve this. If anyone has implemented a similar use case, I'd really appreciate it if you could share the approach you followed.
It would also be very helpful if you could share any relevant ServiceNow documentation, Community articles, YouTube videos, or Now Learning resources that explain this setup.
Thank you in advance for your help!