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3 weeks ago
Hi everyone,
I'm working on a use case where I've created an AI Agent in AI Agent Studio. The AI Agent is designed to interact with end users who want to integrate ServiceNow with a third-party application. It asks a few questions to gather the necessary integration details before an integration request is submitted.
The agent works as expected in AI Agent Studio. My goal is to make it available to end users through the **Virtual Agent on the Service Portal**, so users can simply start a chat and interact with this AI Agent.
I'm looking for an end-to-end, step-by-step guide on how to achieve this. If anyone has implemented a similar use case, I'd really appreciate it if you could share the approach you followed.
It would also be very helpful if you could share any relevant ServiceNow documentation, Community articles, YouTube videos, or Now Learning resources that explain this setup.
Thank you in advance for your help!
Solved! Go to Solution.
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3 weeks ago
Hello,
I have worked on this. I have implemented my AI Agent in both Portal as well as Now Mobile chatbot
So, while configuring your agent like adding instuctions, tools section then user access, in that in the last section we have "Select channel and status"
Then select the "Engage via Virtual Agent assistants" toggle and there you need to select a assistant designer
Now assistant designer is basically like your interface. Each portal can have only one assistant. By default you will be having "Now Assist for Virtual Agent (default)" assistant so select that and save your agent!
Next, you need to link your portal to your assistant designer, for example in your case - sp portal right. Click on the blue hyperlink which leads to Assistant designer. It will show a list and in that select "Now Assist for Virtual Agent(Default)" Click on edit and open it. In the settings tab - in display expirence and add your portal and thats it!!
As usual in Virtual agent designer make your AI agent visible and promoted
If helpful, kindly upvote and mark as solution. Thank you
- Mark as New
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3 weeks ago
Hello,
I have worked on this. I have implemented my AI Agent in both Portal as well as Now Mobile chatbot
So, while configuring your agent like adding instuctions, tools section then user access, in that in the last section we have "Select channel and status"
Then select the "Engage via Virtual Agent assistants" toggle and there you need to select a assistant designer
Now assistant designer is basically like your interface. Each portal can have only one assistant. By default you will be having "Now Assist for Virtual Agent (default)" assistant so select that and save your agent!
Next, you need to link your portal to your assistant designer, for example in your case - sp portal right. Click on the blue hyperlink which leads to Assistant designer. It will show a list and in that select "Now Assist for Virtual Agent(Default)" Click on edit and open it. In the settings tab - in display expirence and add your portal and thats it!!
As usual in Virtual agent designer make your AI agent visible and promoted
If helpful, kindly upvote and mark as solution. Thank you
