How to fetch topic details inside a Virtual Agent Survey?

[Sunit Amin]

Is there a way to fetch the Topics by which the Survey is triggered in the Virtual Agent Survey?

We need the survey feedback details across the topics

[sachin_namjoshi]

You can use OOB script variable vaVars._topic_current which returns current topic details in JSON.

You can use this variable before triggering VA survey topic.

Regards,

Sachin

[Sunit Amin]

The Survey should trigger at end of the Convsersation.

Is it possible to load the Topic from the variable to the Survey result?

[Muralidharan BS]

Hi Sunit Amin,

Yes, it is possible to pass the variables to the survey. 

1. Go to the survey

2. open question

3. update the context variable

You have to make sure it is a chat survey only then the context field is visible.