How to get portal url in virtual agent script

[kamer]

Hi,

I have a requirement to get the portal URL in virtual agent script.Like i need to check weather its HR portal or IT Portal in greetings message topic.

[Mark Roethof]

So how are you addressing the Virtual Agent widget? How does the URL look like? Does that match "ITServices" or "hrportal"?

I assume you need this because you do mention something on the greeting message. If not, then you could also have a look at the "Service Portal Agent Chat Configurations".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Imam Pasha1 · Accepted solution]

Hi Kamer,

As per your details provided please try below code and let me know.Its working fine for me with below solution:Add this below code in greeting topic inside script action

(function execute() {

vaVars.greeting_message = vaSystem.getGreetingMessage();

if(!vaContext.portal){

returnfalse

}

elseif(vaContext.portal=='sp'){

return vaVars.LiveAgent_queue='d50bdb2fdb501010b45e9444ca96192a';

}

elseif(vaContext.portal=='esc'){

return vaVars.LiveAgent_queue='fde232209f22120047a2d126c42e70ab';

}

})()

Please mark as correct answer if its working for you.

Regards,

Imam Pasha

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Community article list

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list