How to get requested item details in Virtual Agent and respond them

[Junyu]

Dear all,

I want to know if it's possible to obtain the variables from the requested item (in sc_req_item.list) in Virtual Agent. 

The information I want to get is as follows:

I can't find them in Virtual Agent.

Thanks a lot.

[Ravi9]

dont think you can find them directly , you will have to program it , what kind of VA config you have set up so far ? 

[Chris D]

We have one topic where we display a standard variable for RITMs and it's pretty easily attainable via a GlideRecord query script:

var value;

var variable = new GlideRecord('sc_item_option_mtom');

variable.addQuery('sc_item_option.item_option_new.name','[variable_name]');

variable.addQuery('request_item',[sys_id]);

variable.query();

while(variable.next()) {

value = variable.sc_item_option.value;

}

Again, that's just a simple query looking up a single specific variable on a specific RITM. If you're trying to do something more dynamic, i.e. display certain variables depending on certain catalog items, you can get creative and use this as a starting point.