How to hide "open chat window" at virtual agent icon in portal ?

[judithar120]

I want to hide  "open chat window" virtual agent icon in portal , need help on this . 

[James Chun]

Hi @judithar120,

Navigate to Service Portal > Agent Chat

Open the record that includes the portal in question.

Set the 'Active' field to false.

Cheers

[abirakundu23]

Hi @James Chun .

I have followed same approach but it is still showing in esc portal.
After made change I have logout and login back again and clear the cache but it is not hide.
Below screenshot as your reference.

Please assist if anything  need to require.

[Roshnee Dash]

Hi @judithar120 
Try once by clearing the Cache.

If still the issue is there

1.Checksp_agent_chat_configTable

• Go to the Navigator and enter:

  sp_agent_chat_config.LIST

• Important: If any record in this table has the Portal field left empty, the chat icon will appear on all portals.
• Fix: Make sure:
  • Every record has a specific portal assigned.
  • Your portal is not listed in any of those records.

 2. Remove the Virtual Agent Widget

• Navigate to the Page Designer for your portal.
• Look for the Virtual Agent widget (often added in the footer or header).
• Remove this widget from the layout.

[Roshnee Dash]

Hi @judithar120 
If you found my response helpful, please mark it as correct and close the thread so others can benefit from it too.