How to open a virtual agent chat bot on service portal via agent chat config

Ritika Saran4
Kilo Contributor

‎03-25-2022 02:49 AM

Hi All,

I want to automatically pop up the chat bot once the user loads the portal. I know this can be done via making modification in widget as explained in this question<Community answer>. But I'm using Agent Chat Configuration to bring the chat bot on esc portal. PFB screenshot. Can someone help me understand what modifications I need to make in server script of agent chat configuration  to achieve this?

 

@Ankur Bawiskar 

 

@Mark Roethof 

 

 

Please assist. 
Thanks in advance.find_real_file.png

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Victor Chen
ServiceNow Employee
ServiceNow Employee

‎03-28-2022 09:45 AM

This may require some scripting, but it would likely be at the Portal level,<body onload="myFunction()">, or ServiceNow equivalent. 

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Tejasree Madhav
Tera Contributor
In response to Victor Chen

‎11-23-2023 12:49 AM

Hi @Victor Chen 

 

I have also same requirement can you please share the code for Portal level,<body onload="myFunction()"> that would be helpful for me.

 

Thank you,

Madhav

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Eric Merkle
ServiceNow Employee
ServiceNow Employee

‎03-03-2023 06:24 AM

 In Utah we are introducing proactive pop-up, so you don't need to pop-up the full web client and create conversations just to make it more visible. The feature is called proactive triggers. Please review the article 

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