VA automatically opens in redirected URL.

[Ganesh65]

Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA should remain in minimized state. 

[Community Alums]

Hello @Ganesh65 ,

Please refer below post:

https://www.servicenow.com/community/developer-forum/virtual-agent-loads-by-default-when-i-go-throug...

Please mark my answer helpful and accept the solution; if you find it useful.

Thanks,

Kavita Bhojane

[Community Alums]

Hello @Ganesh65,

Please refer below post:

https://www.servicenow.com/community/developer-forum/virtual-agent-loads-by-default-when-i-go-throug...

Please mark my answer helpful and accept the solution; if you find it useful.

Thanks,

Kavita Bhojane