VA automatically opens in redirected URL.

Ganesh65
Tera Expert

Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA should remain in minimized state. 

2 REPLIES 2

Kavita_Bhojane
Tera Guru

Hello @Ganesh65 ,

 

Please refer below post:

https://www.servicenow.com/community/developer-forum/virtual-agent-loads-by-default-when-i-go-throug...

 

Please mark my answer helpful and accept the solution; if you find it useful.

 

Thanks,

Kavita Bhojane

Kavita_Bhojane
Tera Guru

Hello @Ganesh65,

 

Please refer below post:

https://www.servicenow.com/community/developer-forum/virtual-agent-loads-by-default-when-i-go-throug...

 

Please mark my answer helpful and accept the solution; if you find it useful.

 

Thanks,

Kavita Bhojane