How to put a topic to Hot Topic in virtual agent

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Heather99
Tera Contributor

yesterday

How to make the topic appear above "Show me everything" in virtual agent?

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sanjay02
Tera Guru

yesterday

Hi @Heather99 ,

You can make your topic appear above "Show me everything" by promoting it.
To do this:
  1. Go to Virtual Agent > Designer.
  2. Open your topic.
  3. Click the three dots (⋮) next to the topic name.
  4. Select Promote.
This will make your topic appear above the "Show me everything" option in the Virtual Agent chat window.

vapng.png
If my response helped you, please click “Accept as Solution”. Your recognition motivates me to keep sharing knowledge.
Cheers,

Sanjay J.

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sanjay02
Tera Guru

yesterday

Hi @Heather99 ,

You can make your topic appear above "Show me everything" by promoting it.
To do this:
  1. Go to Virtual Agent > Designer.
  2. Open your topic.
  3. Click the three dots (⋮) next to the topic name.
  4. Select Promote.
This will make your topic appear above the "Show me everything" option in the Virtual Agent chat window.

vapng.png
If my response helped you, please click “Accept as Solution”. Your recognition motivates me to keep sharing knowledge.
Cheers,

Sanjay J.
0 Helpfuls