I have created a new topic named as "Report an Issue" in customer environment which is almost similar to Open IT Ticket OOB topic. I have added a link type bot response which is redirect user to a record producer for creating an incident. Report an I...
Hi Team, I have a requirement to display date into DD-MMM-YYYY format in email notification from virtual agent. By default it is giving YYYY-MM-DD.
Hi guys, Is there a way to hide the Contact Support icon in VA widget (the 3 vertical dots in the upper right corner)? Thank you! RegardsIvan
Hi ! Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to go to topyc y and so on ...
Hi Community, Does anyone know if it's possible to brand the virtual Agent application in MS Teams? We would like to roll out VA in our teams environment but not being able to brand it is causing issues. If this is not possible, do you know if ...
