Now Assist in Virtual Agent

[ravivarmaba]

I am trying to create a Custom Greetings & Setup. It is a new Chat Experience for our new portal. I want to configure Now Assist - Greeting topic as custom greeting. But I am unable to tag the topic. How should I tag LLM topics to chat experience?

[glideFather]

Hi @ravivarmaba,

the record you are referencing > is it really a setup topic and also active/published one?

You can check under the Virtual Agent > Designer:

Let me know what you found there...

[ravivarmaba]

Yes @glideFather, I was checking at the wrong place initially. I should have checked in conversational interface > assistants > 'configured assistant' > chat experience.

Thank you for the reply. Appreciated. 

[Dr Atul G- LNG · Accepted solution]

Hi @ravivarmaba 

https://www.servicenow.com/community/now-assist-forum/how-to-add-custom-greeting-messages-in-virtual...