How to remove (KB) in parenthesis from virtual agent search results

ritu_saluja
Tera Expert

‎10-10-2023 02:28 AM

ritu_saluja_0-1696930016634.png

 

How to remove (KB) in parenthesis from virtual agent search results

Labels:
0 Helpfuls
  • 1,065 Views
15 REPLIES 15

Anshul Agarwal
Tera Expert

‎10-10-2023 02:31 AM

These are topics? What is happening when you are typing Statements?

0 Helpfuls

ritu_saluja
Tera Expert

‎10-10-2023 02:41 AM

These are not topics as soon as I am starting a new conversations i am writing statements and I am getting (KB) in parenthesis if it is a knowledge article or a (Catalog) followed by catolog name if the search word matches with any catalog item

 

0 Helpfuls

Anshul Agarwal
Tera Expert

‎10-10-2023 02:47 AM

can you share your topic flow screenshot?

0 Helpfuls

ritu_saluja
Tera Expert
In response to Anshul Agarwal

‎10-10-2023 02:52 AM

Hello Anshul,

these are not topics

I have found this (KB) in parenthesis in AI search topic but when I am removing this and mapping ai search duplicate topic with my portal still I am getting that (KB)

 

0 Helpfuls