I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot.
Where exactly I can made this changes?
Hi Vijay,
These are actionable push notifications, it can be found under category - ITSM Actional Notificaiton,
These are oob notifications, you can track down the topic by going through sys_cs_conversation or even the notification logs/events.
Thanks
Hi Vijay,
what Lynda suggested below should work for the card type, I assume you are using OOB notification reminder here,
1. Go to this link
https://instance.service-now.com/sys_notification_list.do?sysparm_query=event.event_nameSTARTSWITHsn_itsm&sysparm_view=
2. Open Requested Item approval reminder.
3. Go to related list > notification content > open the record.
4. Add your field summary to the "Fields" list.
If you want to change the header and message then update the content here,
This whole thing is triggered by flow - https://instance.service-now.com/$flow-designer.do?sysparm_nostack=true&sysparm_use_polaris=false#/flow-designer/810e8fac53122010e3fbddeeff7b12b0
Thanks
I find the screenshot interesting with the approve and reject buttons there on the summary instead of in the View Details.
I am guessing you want to add the new "Summary" field you created to the view in the screenshot.
If you go into the provider you used, guessing you used this on as the starting point "Approval request for requested items"
Click on the Contents Tab
There should be one link in that tab - click on that link
The page should look similar to this
The highlighted lock is clickable, click in and you can select the available fields. However! since this is the approval table, I am going to guess the RITM field is not available. The RITM fields are in a topic block _view_ritm_details_ that is in the ITSM virtual agent scope and since I am not very good at code, this is about as much as I can provide.
