How to remove the error message on virtual agent

[AnilM99]

Hi Team,

How to remove the error message on virtual agent "I'm having technical issues and won't be able to continue this conversation."

I am using Request catalog item, all working good but last dialog box "Alright, I am all set. Do you want me to submit this request?" is set No the above error message is shown.

When i click No the bellow message is showing

Please help me on the same

thanks

Anil!

[Mark Roethof]

Hi there,

In most cases when getting this Virtual Agent prompt, there is valuable information written to the logs.

Did you check this? And what is it mentioning?

[Chaitanya naram]

@AnilM99 

If you are using a customized topic, can you check your flow at that point. There may be an issue with the script you have written over there to create a request with the input data provided