How to report on monthly usage stats of the current chat bot in ServiceNow. What table holds that data so I can report on to see monthly stats?

Waqas5
Giga Contributor

‎07-01-2022 10:45 AM

I need report on monthly usage stats of the current chat bot and not sure what table holds the usage data for chat bot in servicenow.

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Abhay Kumar1
Giga Sage

‎07-01-2022 11:13 AM

Hi Waqas, please check table sys_cs_message if this helps you.
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Waqas5
Giga Contributor
In response to Abhay Kumar1

‎07-04-2022 02:34 AM

Hello Kumar

This table only store the messages.

I am looking to check if we can check the usage and create a monthly report.

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Community Alums
Not applicable

‎07-04-2022 05:32 AM

Hi Waqas,

Here is a video to help you out in understanding stats of VA. If you have further questions, please let me know. 

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

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