Questions About Virtual Agent

[Vinicius Luz1]

Hey Guys,

My customer needs the Virtual Agent Implemented, we're gonna have a call and I need to bring the right questions about the Virtual Agent to extract valuable information for this implementation.

Experts, whats would be the 10 most important questions before implementing the Virtual Agent Feature?

Feel free to use technical terms...

Thanks,

Vini

[Mark Roethof]

Hi there,

There is some very valuable content on the Customer Success Center. Did you have a look at that?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Victor Chen · Accepted solution]

Piggy-backing on above, see our Virtual Agent Deployment Guide in the CSC - https://nowlearning.service-now.com/nowcreate?id=nc_asset&asset_id=f26b70ffdb1a0d1072b78263059619c9