How to restrict the conversation history on Virtual Agent based on the portal(IT/HR)?

[Sunit Amin]

Conversation history of IT portal should not be visible on HR Portal(ESC) and vice versa.

I know we can restrict the Topics from being available on any portal but how to restrict ongoing conversation and conversation history from appearing on another portal.

[kumaar]

Any help on this..?

[Muralidharan BS]

I know you have selected Rome as instance.

Just to update, from Vancouver there is an option to activate multiple active conversation, means the Virtual agent can hold independent conversation in different portals.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...