How to restrict virtual agent topic visible only for permanent employees

[kamer]

Hi Team,

I have few hr topics which i need to restrict those for only permanent employees.we have custom field created on user table as "Role type" which is a choice field of contract and permanent.when logged in user is permanent employee then only my topic should visible. 

I have added script in condition of the topic to available only for hr portal.Now how to add my script to fetch the user table field and check if logged in user is permanent employee then show this topic

condition:

(function execute() {

if(!vaContext.portal) {

    return false;

}

if(vaContext.portal == 'hr'){

    return true;

}

})()

[Mark Roethof]

Ahhh that's a clear finding! Nice.

So how about performing a GlideRecord query?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Or maybe even better. Because it's Virtual Agent. Can you try using:

vaInputs.user.u_role_type​

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[kamer]

Hi Mark,

If I use vaInputs

ReferenceError: "vaInputs" is not defined is coming.

[Mark Roethof]

Can you share the exact code? vaInputs. is specifically Virtual Agent. So that would be really strange.

Also just tested myself, works fine. So please share your code.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[kamer]

Hi Mark,

please find the below code.

var role_type = vaInputs.user.getValue('u_role_type');