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Virtual Agent, NLU forum
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Virtual agent

Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.  

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Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen  We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

Dinesh90 by Tera Contributor
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  • 6 replies
  • 0 helpfuls

Resolved! Dynamic SLA Condition using "hasRole"

Morning, I would like to see if it is possible to have the ability on a SLA Definition that the condition is based on whether the user has a role or not.At present I have to manually add usernames into the SLA definition, which is not idea. I was thi...

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