Hi everyone,I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem. What I've done:Installed and Activated the Glide Virtual Agent plugin.Installed the Google Chat Integration for Virtual Agent plugin...
Hi, The users are getting "I'm having technical issues and won't be able to continue this conversation" error in between Ai search topic. After "Here are the result you find helpful" its showing error message. We replicated the same issue but its sh...
Hi everyone,I’m reaching out for some help as I’ve been stuck on an issue that’s keeping me up at night.I’m new to Virtual Agent, and my company recently purchased Now Assist. I started building an LLM topic with some straightforward instructions:The...
Hi, We have a requirement to allow Guest users to access the Virtual Agent on a public site and interact with Virtual agent topics. It is currently not possible to embed the Virtual Agent widget on the site but we can add new URLs. Is it possible...
When guest users select an option from a choice in virtual agent, this message is displayed: It's something like: 'Your session has expired. Login again". And when I look into console, I can see some failed http requests: Any idea of a possible reso...
Hi, we want to enable agent chat just to one company. I wonder if anyone can help with how I can achieve this? I can't seem to find a way to use user criteria on agent chat.
Morning All, I have set up the Jira spoke so that we can create Jira tickets from a ServiceNow record. I am using a copy of the incoming Webhook flow and have added the Summary and Description fields to this, so if either of these change in Jira it w...
I have a request from the business to hide our Employee Center portal virtual agent on one of our portal topic pages and sub-topic pages for that topic. Is there a way to hide it from one topic page and not impact the home page or any other topic pa...
how Can i get a report on Chat Concurrency
Is there an ability turn on/off Dynamic Translation for Virtual Agent and Agent Chat based on portal (e.g. want it to work on the Service Portal but not on the Employee Portal). Since this isn't supported OOTB, is there any workaround we can provide ...
Has anyone implemented Now Assist and Microsoft Copilot?If so, what did Microsoft Copilot add in Virtual Agent?
I'm attempting to set up Slack as a messaging client for Virtual Agent but can't get past the initial install page.I have the necessary plugins installed, so can see the following; After clicking "integrate with now virtual agent" a new tab opens wit...
Hey guys!After connecting the virtual agent with Teams, the messages from the setup topics/name of topics in Teams are not being translated into the users' language. Using the VA through the portal by putting the person's profile in another language ...
Hi Community, I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow: Where is this coming from ? I want to customize it a bit any help, would be really appr...
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
