Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
Hi, Could you please help me i am strggling to disable history and show only 24 hours of history to users on the virtual agent chat. If i use skip_load_history: true in server script of agent chat record. it is disabling all history also when user is...
We have Virtual Agent and MS Teams integrated, when users are in Teams using VA and go to live chat, there are times the user gives the agent a thumbs up. The agent does not know the user gave a thumbs up unless the agent is remoted into the users co...
When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.Is there a way to disable or hide the chat input box a...
Hello Community, In Virtual Agent, whenever a user uploads a document, the system automatically initiates 'Document Q&A' with the default introductory messages:“With Document Q&A, you can ask questions and gain insights specifically around the conten...
Hello,Internal Transcript for chat not capturing after the interaction get closed. In my PDI it is capturing, even the Business rule 'Append Internal Chat Transcript' is inactive. But in my organization instance it was not capturing and if I make tha...
So we just setup our self-configured Teams integration for ServiceNow. Everything is working great except when you ask about a catalog item and get the "Request this item" link, that link ALWAYS opens in a new Edge browser tab (Edge is our default). ...
Translation working fine from IT Store page but not working when I paste the same messages in the Chatbot we use through Teams. Can anyone advise whether this is intended behaviour or not and please provid ethe solution for this. Thanks!
Can anyone help me with Integration of Copilot with ServiceNow Instance. Also I can see one method of using connector from Copilot studio. Is there any other method I can use to complete my case ? Need ASAP.
Today, we have reports on a Dashboard that shows:How many users are in the queueList of users with short description of what they need help with and the transfer to live chatHow many active answered chats (chats in progress)List of Technicians in cha...
Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...
Hello, I need a help on the live agent reconnection after max wait time .We have created a custom topic for live chat and When user receives the message after max wait time hits, its not connecting with agent again if they type retry connecting or li...
Hi All, Post implementation of Now Assist for Virtual Agent, along with the activation of the Create Incident agent, live agent support is no longer provided at the initial interaction. Instead, end users are given the option to create incidents dire...
Enable Service Portal Web Client - Failed : Virtual Agent Lab: Please Find Attachment1. I completed PDF lab document given for this specific task but it hints "Configure Agent Chat in a portal" with link https://www.servicenow.com/docs/r/platform-use...
Hi! I'm working on creating a Fallback topic (let's call it F1) which fires when the conversing user expresses dissatisfaction with the search results within Virtual Agent. Currently, I have a custom fallback (F2, view attached image) (VA Settings ->...
