Hello,Internal Transcript for chat not capturing after the interaction get closed. In my PDI it is capturing, even the Business rule 'Append Internal Chat Transcript' is inactive. But in my organization instance it was not capturing and if I make tha...
So we just setup our self-configured Teams integration for ServiceNow. Everything is working great except when you ask about a catalog item and get the "Request this item" link, that link ALWAYS opens in a new Edge browser tab (Edge is our default). ...
Translation working fine from IT Store page but not working when I paste the same messages in the Chatbot we use through Teams. Can anyone advise whether this is intended behaviour or not and please provid ethe solution for this. Thanks!
Can anyone help me with Integration of Copilot with ServiceNow Instance. Also I can see one method of using connector from Copilot studio. Is there any other method I can use to complete my case ? Need ASAP.
Today, we have reports on a Dashboard that shows:How many users are in the queueList of users with short description of what they need help with and the transfer to live chatHow many active answered chats (chats in progress)List of Technicians in cha...
Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...
Hello, I need a help on the live agent reconnection after max wait time .We have created a custom topic for live chat and When user receives the message after max wait time hits, its not connecting with agent again if they type retry connecting or li...
Hi All, Post implementation of Now Assist for Virtual Agent, along with the activation of the Create Incident agent, live agent support is no longer provided at the initial interaction. Instead, end users are given the option to create incidents dire...
Enable Service Portal Web Client - Failed : Virtual Agent Lab: Please Find Attachment1. I completed PDF lab document given for this specific task but it hints "Configure Agent Chat in a portal" with link https://www.servicenow.com/docs/r/platform-use...
Hi! I'm working on creating a Fallback topic (let's call it F1) which fires when the conversing user expresses dissatisfaction with the search results within Virtual Agent. Currently, I have a custom fallback (F2, view attached image) (VA Settings ->...
Hi Everyone, I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...
Hello everyone! While running the Virtual Agent Simulator (Course), I was unable to create the intents in the Create NLU Intents (Content) step using the Lab Instance, as I was encountering the following error: "Some features may not be available bec...
I am working on removing the "Heres what you can do next" section from the virutal agent now assist response. The article linked below mentions setting "sn_nowassist_va.enable_suggested_actions" system property to false, but this is already set to f...
Hello, We duplicated and remade all Virtual agent reports from Conversation Dashboards, Platform analytics. The main reason was to remove all notifications from these reports since updates on tickets are also sent as Actionable notifications (Teams a...
Good day! I am creating an email notification that has a link to a virtual agent chat window that directly points to a specific catalog item that is conversational. I dont have a specific topic for ordering a catalog item and we are using Employee Ce...
