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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

ganapati2 by Tera Contributor
  • 4645 Views
  • 23 replies
  • 4 helpfuls

Resolved! Request Catalog Item - Automation

Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...

Resolved! Virtual Agent - remove/hide greeting message

Hi everyone,As shown in the attached screenshot, I need to completely remove the message inside the box "What's your issue or request..".Is it possible to do this? I tried deleting the record directly from the sys_ui_message table, but it still keeps...

Virtual Agent RUN AI Search does not work

Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...

nikmessi_0-1740713012323.png
nikmessi by Tera Contributor
  • 907 Views
  • 1 replies
  • 1 helpfuls

HR agent workspace slowness for some users

Hi,My client is facing slowness in HR agent workspace whenever they open HRC and HRT it is taking longer time and same issue is not there for my account and when I impersonate the client also unable to reproduce the slowness.Please let me know what a...

VinodhaGG by Tera Contributor
  • 332 Views
  • 3 replies
  • 0 helpfuls

Configurable Agent workspace widget slowness

Hi All,We have an issue wherein when the manager goes to agent workspace and open an HR Task with checklists it loads more than 5sec when it used to load less than it before in classic workspace. Has anyone experienced any slowness when loading recor...

Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before?  We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

Lynda1 by Kilo Sage
  • 1797 Views
  • 5 replies
  • 2 helpfuls
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