Resolved! Align the choices in center
In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.I want them to be centrally aligned.(The Yes/No options)What changes do I need to make.
Forum Posts
Virtual Agent is giving same response twice, when it uses AI Agent to give answer
We have an AI Agent enabled in Virtual Agent, the AI Agent is answering to user question correctly but the VA is execution last step twice and showing the response to user twice on the UI
How to remove partcular content from the greetings
Hello Community, Can someone help us step to remove the below highlighted content from the chat bot greetings? Thanks,Nagesh
ITSM Virtual Agent Lite - Version: Australia
Hey ServiceNow Community , Sharing my March learning journey and something interesting I explored recently. Everyone is talking about GenAI and AI, but have you heard about Virtual Agent Lite? In my previous blog, I touched on Now Assist for ITSM: T...
Best Practice to Allow Users to Upload Attachments During Incident Creation with AI Agent
Hi everyone,I’m currently implementing an AI Agent to help users create incidents through chat. The agent asks a few clarification questions, drafts the incident details, and then creates the incident after user confirmation.We would like to allow us...
Resolved! How to show list of open incidents of current user and other steps
Hi, I'd like to configure the following, but am not sure how to do it. 1) I'd like the bot to show a list of open incidents of the current user (I've tried with lookup utility and non-scripted conditions but the bot is not returning any records for s...
How to assign chat to all available agent in agent workspace
We have configured Agent routing based on user department and chat is assigned to only one agent at a time. But recently we received a enhancement to assign incoming chat to all available agents in agent workspace. Can you please tell me how to achie...
Bypass virtual agent and go to live agent in service now with link.
Hello, In our environment for emergencies we want give users a URL that when used bypasses the virtual agent and queues them directly for live agent assistance. Anyone aware of the process for this. Ideally we have a way to activate and deactivate th...
Resolved! Virtual Agent Profile Icon Not Updating
I created a Bot Profile in ServiceNow with an image, but it still displays the default Virtual Agent branding image instead of the uploaded picture
Request Catalog Item returns "Can't find a valid record"
Hi, I am cloned the OOTB topic Request a catalog item and trying to use it to request a catalog item from the Virtual Agent. I am able to find the catalog item but when I try to proceed with requesting the catalog item, it returns "Can't find a valid...
I see "All done! Is there anything else I can help you with? " at end of NOW Assist VA conversation
I see "All done! Is there anything else I can help you with? " at the end of NOW Assist VA conversation, however I can't find this message anywhere (any topic, closing message, etc). Where is it coming from?
Does anybody do fallbacks within custom topics?
Hello all,I was hoping to get some advice / learning on how other developers here have handled fallbacks.Our situation:- We have a general fallback topic which provides a live agent option + create incident- We have dedicated topics for hardware, sof...
How to update the Virtual Agent Launcher Icon in Employee Center?
How to update the Virtual Agent Launcher Icon in Employee Center? See screenshot.
Now Assist Virtual Agent chat bot will search KB first or topic first?
Now Assist Virtual Agent chat bot will search KB first or topic first? Thanks.
Continue the same chat conversation using virtual agent
1)Open https://bursar.uchicago.edu/en2) Click Chat3) Click Show Me Everything4) Click Bursar Chat Agent Chat5) Populate to 2 Optionsi) I am a studentii) I am not a student6) If you click I am not a student they stays in the same page7) If you click I...