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Resolved! NLU expert feedback loop

Hello, My custom NLU model is not showing  under expert feedback loop to give feedback.  How should i add my model under  "expert feedback loop". Can someone help me out here?

snehalataka by Tera Contributor
  • 650 Views
  • 6 replies
  • 0 helpfuls

Virtual Agent Shorten responses

Hi everyone,I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ide...

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Iframe CSS change on Virtual Agent Contact Support

Hey, I had an requirement of changing the style of iframe(Changing Background of contact centre to blue and text to white; Reducing the height of the three buttons as acquires lot of area) that appears when we click 3 dots to right corner of Virtual ...

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ashu00732 by Tera Contributor
  • 799 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent API - Set a Queue

Hello,  im currently implementing a 3rd party chat interface with a custom middleware with the Virtual Agent API on a public facing website.I configured everything like i wanted. But now im at the point where i have to separate the the AWA Queues. I ...

louissicko by Tera Contributor
  • 494 Views
  • 1 replies
  • 0 helpfuls