When attempting to open a topic in the Virtual Agent Designer, the designer fails to load and throws the following error:> Unhandled exception> TypeError: Cannot read property "label" from nullThe topic tab opens in the designer but the canvas remain...
Hi everyone,I am testing Virtual Agent inactivity timeout in ServiceNow and facing an issue.Requirement:Show a warning after 25 minutes of inactivity and automatically terminate the conversation after 30 minutes.Current configuration:com.glide.cs.idl...
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...
Hi Team, Configured the survey on post chat condition, however in case of 1. agents not logged in - system is triggering the survey2. agents logged in system and available but not accepted the chat interaction - in this case system is not sending any...
Hi everyone,As shown in the attached screenshot, I need to completely remove the message inside the box "What's your issue or request..".Is it possible to do this? I tried deleting the record directly from the sys_ui_message table, but it still keeps...
Hi everyone,I’m experiencing an issue when testing my AI Agent and Virtual Agent topics. Every time I run a test, the conversation stops and shows this message:“I'm having technical issues and won't be able to continue this conversation.”What’s confu...
Hi Team, We have done logo and colour changes to virtual agent chat box in Conversational Interfaces > Settings.But still the changes are not reflecting in portal. As we have done page refresh cache.do and login - logout. crossed checked in Service P...
Hi Team, I am in need of help after hours and hours of troubleshooting. I have instance with Now LLM enabled for Virtual Agent.I am trying to make topic to get input as search query from user and passing to "RUN AI Search" topic block. It does not wo...
Hi everyone,I'm trying to set up the Google Chat integration for Virtual Agent in my PDI but have run into a problem. What I've done:Installed and Activated the Glide Virtual Agent plugin.Installed the Google Chat Integration for Virtual Agent plugin...
Hi,My client is facing slowness in HR agent workspace whenever they open HRC and HRT it is taking longer time and same issue is not there for my account and when I impersonate the client also unable to reproduce the slowness.Please let me know what a...
Hi All,We have an issue wherein when the manager goes to agent workspace and open an HR Task with checklists it loads more than 5sec when it used to load less than it before in classic workspace. Has anyone experienced any slowness when loading recor...
Is there a way to inject messages coming from the Genesys Open Messaging into a Live Virtual Agent Window? We use Scripted REST to receive payloads coming from the Genesys Open Messaging and want's to display that message to the virtual agent window....
Kb article should not opened in new tab and chat should not end when user click on Read more.
I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before? We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...
