how to set email account in virtual agent

[siva14]

Hi Everyone,

i want to setup a email address in now support, in the below screen when we click on send email to customer it's open a outlook, in that email i want to change email address,

please help how to change the email address ,

#virtual agent #now support

[swathisarang98]

Hi @siva14 ,

You can navigate to Conversation Interface ->setting -> General ->Branding -> Default branding inside that you will get menu item there you can change the email as shown 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Mark Roethof]

Hi there,

@swathisarang98 did already gave the correct answer, though I just wanted to share this article that I wrote on this subject 3,5 years ago:
- 2020-09-14 - Article - Virtual Agent Customizable Chat Menu

[kiran pawar]

how to change email address according to logged in users company , I have domain separation implemented so I want dynamic email address based on logged in user company