Resolved! What subscription do we need for Virtual Agent?
Is IT Service Management Standard - Unrestricted User v2 enough for the virtual agent?
Forum Posts
Virtual Agent "No agents currently available"
Hi all, I'm trying to setup live agent in virtual agent. But still it's only showing "No agents currently available" I never had any problem with this in previous release and this is the Paris release. 1. I have setup chat queues with schedule.2. I...
Virtual Agent Voice input
does virtual agent have OOTB voice interface? Or is there a another product / integration, perhaps something with Amazon Lex , we are starting to use AWS connect - ServiceNow integration for our voice channel
Resolved! Can I change the greeting text in Virtual Agent topic?
Hi, Can I change the VA message which says "". In the topic it seems to use vaSystem.sendTopicPickerControl by passing the message, if I change it , will that not impact?
Time out for Unanswered Live Chat
Hi, We just enabled the Virtual/Live agent to our instance. One of the problems we are seeing with the Live Agent is if an end user initiates a Live Agent chat and it is not picked up, it does not time out. For example, our Live Chat is open from 7a...
Virtual agent Limit increase for Knowledge articles
Hello All, I want o increase limit of knowledge articles shown by Virtual agent using OOB contexual search for particular knowledge base. I have search Script include VAGlobalContextualSearchUtil but not able to pinpoint where it is restricting from ...
NLU Train error
Hi I get the error when trying to train a NLU model in my personal dev instance (Orlando Patch 3): 'Unable to train the model at this time. Please try again after some time.' Has anyone encountered this behaviour in Orlando? The instance is in app13...
How to dynamically display clickable links in Bot Response coming from 3rd party?
I have integration setup, Its integration with external knowledge base. I am having issue where when we get the response back from that knowledge base Virtual agent topic is not able to display the content in the same format as in the source. Links a...
Live Agent Support not working with Virtual Agent - Agent Workspace Demo
While trying to get familiar with Agent Workspace I was testing the ability for persona Emily to request Live Agent Support via Mobile using the Virtual Agent while viewing Harry's Agent Workspace Inbox. After requesting support Emily is presented wi...
NLU - Anything else topic triggering over fallback
Does anyone know the conditions in which the fallback topic is triggered rather than the anything else topic in an NLU virtual agent environment? The behaviour I am experiencing is that the fallback is only triggered after the initial greetings messa...
How can i replace the text 'Agent has entered the chat' with the name of the agent
Hi there In VA, I want to change the text that shows up when an agent joins the conversation 'Agent has entered the chat' to eg: 'Bill has entered the chat'. I can change this to a static value through UI messages but I dont know how to change the me...
Resolved! Virtual Agent Freezes
Virtual Agent Freezes for a specific user. It works fine for others. Any help would be really helpful.
Resolved! Virtual Agent topics are not catchying the associated NLU model after deploying to other instances
Hi guys, I am currently developing Virtual Agent topics and NLU model in one scoped application in our DEV environment. I am publishing the application to our company repository and then installing it in upper environments like TEST and PROD. The pro...
I am facing problem of exception while creating the session in virtual agent.
Hi All, i am working on Virtual Agent and i am facing issue of exception while creating session in virtual agent logs.It also says your last session of conversation is in progress.How to solve this issue?
Resolved! Pointing to sn-va-web-client-app.do when user clicks on button.
We have several different business areas that have chat queues - on one of our portal pages, there are different Connect Support widgets that a user can pick from and clicking on one of them opens chat_support.do with that specific connect support ch...
