how to set email account in virtual agent
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02-09-2024 07:03 AM
Hi Everyone,
i want to setup a email address in now support, in the below screen when we click on send email to customer it's open a outlook, in that email i want to change email address,
please help how to change the email address ,
#virtual agent #now support
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02-09-2024 09:55 AM
Hi @siva14 ,
You can navigate to Conversation Interface ->setting -> General ->Branding -> Default branding inside that you will get menu item there you can change the email as shown
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang

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02-09-2024 10:17 AM
Hi there,
@swathisarang98 did already gave the correct answer, though I just wanted to share this article that I wrote on this subject 3,5 years ago:
- 2020-09-14 - Article - Virtual Agent Customizable Chat Menu
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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05-05-2025 02:07 AM
how to change email address according to logged in users company , I have domain separation implemented so I want dynamic email address based on logged in user company