how to set Good Morning/Good afternoon /evening depending on user's login time in ChatBot greetings ?

[ankit_sharma487]

how to set Good Morning/Good afternoon /evening depending on user's login time in ChatBot greetings ?

@Hardit Singh 

[Ct111]

Hello,

You can customize your message under below property

Welcome message [com.glide.cs.general.welcome_message]

The text string for the default conversation greeting.

Navigation path is

Collaboration > Virtual Agent > General Settings.

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Mark Roethof · Accepted solution]

Did a really quick test, works instantly:

Script:

(function execute() {

    var gt = new GlideDateTime().getLocalTime().getByFormat('hh');

	var answer = 'Hello';
	if(gt < 12) {
		answer = 'Good morning';
	} else if(gt >=12 && gt < 18) {
		answer = 'Good afternoon';
	} else if(gt >= 18) {
		answer = 'Good evening';
	}
	
	return answer + ' ' + vaInputs.user.first_name;

})()

Just add this on a Bot Response Text within the Greetings topic you are using.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[ankit_sharma487]

this worked like charm, perfectly !!!! 🙂

[ankit_sharma487]

i checked further and found for 24hrs format , because initially it worked for me [i changed diff timezones and it worked and switched saluation Good morning to Afternoon but later it stuck to Good Morning only] , i tweaked only minute part:

so it started giving answer in 24 hours format 

 var gt = new GlideDateTime().getLocalTime().getDisplayValue();

	var answer;
var x = gt.split(':')[0];
	if(x < 12) {
		answer = 'Good morning';
	} else if(x >=12 && x < 18) {
		answer = 'Good afternoon';
	} else if(x >= 18) {
		answer = 'Good evening';
	}

 //return answer + ' ' + vaInputs.user.first_name;
    return  gs.getMessage('{0}', answer +' '+ [vaInputs.user.first_name.getDisplayValue(), vaSystem.getGreetingMessage()]);

[Olu13]

Thanks Mark, this works really well.

Just a quick clarification, should I want to have my date format not in the 24 HR format (.getByFormat('hh');), what should I change it to?

(function execute() {

    var gt = new GlideDateTime().getLocalTime().getByFormat('hh');

	var answer = 'Hello';
	if(gt < 12) {
		answer = 'Good morning';
	} else if(gt >=12 && gt < 18) {
		answer = 'Good afternoon';
	} else if(gt >= 18) {
		answer = 'Good evening';
	}
	
	return answer + ' ' + vaInputs.user.first_name;

})()