So is something like:
What you are after? If a user makes choice X, KB article X is shown like in the image? If so I can share what I did for this.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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You are on New York correct? Or if Orlando / Paris, let me know, then I can just share a Topic Block.
If building this yourself. I would image having:
Where the Script Action contains something like below. It does use vaInputs.article_number. So something like KB0012345. Change this if you'd like.
var getKBArticle = new GlideRecord('kb_knowledge');
getKBArticle.get('number', vaInputs.article_number.getValue());
var description = getKBArticle.getValue('text').replace(/(<([^>]+)>)/gi, "");
if(description.length > 80) {
description = description.slice(0, 78) + '...';
}
vaVars.short_description = getKBArticle.getValue('short_description');
vaVars.description = description;The HTML Bot Response would look something like:
<html>
<body>
<p><a href="/kb_view.do?sysparm_article={{vaInputs.article_number}}" target="_blank">{{vaVars.short_description}}</a></p>
<p>{{vaVars.description}}</p>
</body>
</html>If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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