VA support for seismic
HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.
Forum Posts
Where to check the thumbs up and thumbs down feedback received from users in Now Assist VA
For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.
Resolved! Virtual Agent in Service Operation Workspace
Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...
Resolved! Virtual Agent: different bots/profiles (branding) for different portals + MS Teams tenants
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Resolved! Promoted Topics Order
Is it possible to display "Show me everything" first and only then Promoted Topics?
End Conversation topic not closing the conversation from Agent Chat Queue Triggers
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
Virtual agent topic Keywords not working
Hi Team when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'Can someone let Help me to fix it,please?
Guest WhatsApp user, how to connect to Servicenow account
Hello,I have integrated Whatsapp with Servicenow via Twillio. I'm creating a flow where the user can see some images on WhatsApp. In the table sys_cs_conversation is coming as Guest, and therefore the user does not have access to the table of images ...
Unable to show the promoted topics in teams
Hello Community, Unable to show the promoted topics in teams, already followed link- https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-microsoft-teams-installation-faq/ta-p/2306147 Are promoted topics v...
Some features may not be available
How to resolve the error shown in the image below for ServiceNow Virtual Agent?
Cannot find option to modify Promoted Topics in Virtual Agent Designer
Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...
How to make assignmnet group default when an interaction is created via virtual agent
Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Enhanced Chat / Now Assist – “Start New Conversation” (+) Disabled After Conversation Timeout
Hi everyone, We are using Now Assist in Virtual Agent with Enhanced Chat .When a conversation times out , the chat session closes as expected.However, we noticed that at the same time the “Start New Conversation” (“+”) button at the top also becomes ...
Users receive Teams pings when Virtual Agent closes idle conversations
We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...
Resolved! Email notification HR task parent of hr service
Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...
