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Resolved! Virtual Agent - Change multi-link URL

Hi everyone,  I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'.  Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?s...

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rafas_10 by Tera Guru
  • 804 Views
  • 4 replies
  • 1 helpfuls

Microsoft Teams Integration Chat Clients

Hello I am in the middle of setting up the ServiceNow to Microsoft Teams integration and want to remove the chat client option for 'Old desktop application' Is there a way to remove this, or automatically select 'Web client or new desktop application...

JMH2 by Tera Expert
  • 701 Views
  • 2 replies
  • 1 helpfuls

CAB Meeting Calendar

"I’m trying to modify the CAB Workbench meeting calendar and looked into editing the widget, but I couldn’t locate the sn-cab-meeting-calendar component. Is there a way to customize this widget, or alternatively, how can I add the change number to th...

Virtual agent text input returning NULL

I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...

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MahajanM by Tera Contributor
  • 668 Views
  • 4 replies
  • 0 helpfuls

Utterances are triggering incorrect topics

Hi all, Context: Utterances are triggering incorrect topics when end users interact with the virtual agent.Actions Taken:Submitted feedback via the NLU Workbench test panel, marking the utterance as not relevant to any model.Verified the feedback is ...

Add ai agent to ESC portal

HiWe are working on a ai agent use case. It's working as expected but we can't not able to add this in the employee center portal. We already have Now assists enabled in the ESC portal but whatever is available, those are mostly designed in Virtual a...