I am using Virtual Agent API to integration third party chat bot. I am able to initiate a chat with Live Agent and able to send multiple messages to the same Agent Queue but unable to receive messages back from Live Agent to third party chat bot.Belo...
We have installed the Dynamic Translation plugins(I18N spanish plugin and its dependencies) and successfully translated the English text to Spanish for each basic piece of information, including responses and buttons. However, the translations are no...
Looking for someone that has integrated ServiceNow Virtual Agent with Genesys Chat. We are having an issue adding Genesys responses into virtual agent. ServiceNow must call a “messages” web service on Genesys every 2 seconds to poll for new message...
I am customizing the Form Content Topic Block to display a catalog item, which I accomplished by modifying the URL in the script to: var uibLink = gs.getProperty("glide.servlet.uri")+ "now/virtual-agent/content/catalog/"+ vaInputs.sysid+ "/"+gs.getUs...
Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...
What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks
I have configured the queue count during a live agent transfer in the Virtual Agent and displayed it as a system message using the script below. However, I am looking for options to dynamically track and update this count in real time. Is there a way...
Hi All, I need to customize the Virtual Agent that is available out-of-the-box (OOB) in the Employee Center Portal. This includes modifying the default chat experience and updating other topics.- How can we achieve this customization?- Where can I ch...
I've been through the wide variety of documentation and videos. Many of them are a couple of years old or older.My development environment is Xanadu. I've configured the rest api and I'm able to connect via Postman, start a conversation, start a liv...
HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.
For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow. Please let me know the solution for this query.
Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Is it possible to display "Show me everything" first and only then Promoted Topics?
I have configured queue triggers for Agent Chat queues to allow users create an incident if agents rejects the chat request. However I am also getting an option to "End Conversation" if agents reject the chat request. If I click on End Conversation t...
