Hi All,I want to change the text color of the static options presented by the Virtual Agent. I’m able to achieve this through the inspect element tool, but when I apply the same changes in the Theme, it doesn’t work.Any help would be appreciated.Than...
portal page is enabled for the service portal for the ai searchpage route maps module also made search is true please suggest if any body faced similar issue?
I am working on the VA simulator. My goal is to create an agent chat record and enable the virtual agent on the default Service Portal.The record name must be VA (this name will be used to verify that the task was executed correctly). I tried to crea...
Hi Community, I'm struggling to find where can I modify this message its being displayed on MS teams every time you need to approve something, see image bellow: Where is this coming from ? I want to customize it a bit any help, would be really appr...
Hey guys!After connecting the virtual agent with Teams, the messages from the setup topics/name of topics in Teams are not being translated into the users' language. Using the VA through the portal by putting the person's profile in another language ...
Hi Community, I’m using ServiceNow Virtual Agent with Multi-Turn Catalog Ordering enabled on a Service Portal. Most catalog items work fine, but I have an issue with one specific item (a Record Producer for logging an Incident). This item includes mu...
I have a question about Virtual Agent routing behavior with multiple language help desks. If a Polish end user is interacting with VA and attempts to connect to a live agent, but the Polish help desk is offline, will the system automatically route th...
Hi All We have a Situation where - We expect a Given Topic should not be Shown in VA but Its Showing. Example - User Wrote : Bitlocker Recovery ... VA showing Topic Named - Password Reset.. When Checked NLU Logs we see INTENT is there and also Entit...
The virtual agent NLU model is giving conflicts with other topics which are changing every time. Resolving has become problematic. The conflict with other topics is random for different users for the same utterance. Note : We have more than 1 model.T...
Hi all,I’m trying to build a ServiceNow AI Agent that can understand a user’s request in either natural language or NQL and directly return a list of matching sys_user records.The agent should be able to:Accept a user query like “show all active user...
Hi Team, we have integration ServiceNow virtual agent to other third-party but live agent accept request then chat box is closed then agent is unable to connect with customer.
When I try to send text message, it success, when i try to send text message with attachment, only text message show on the dialog. No file show on the dialog.The API we are using: https://www.servicenow.com/docs/bundle/zurich-api-reference/page/inte...
How does ServiceNow use thumb up and thumb down to improve the Virtual Agent response quality? How shall we track the thumb up and thumb down data and use them to improve the Virtual Agent response quality? Thanks.
In Virtual Agent, the conversational catalog item auto populated fields can't auto populate, even it pops up all the default/auto generated value in virtual agent already, and I have selected "yes, continue", but it still asked to me asked the user t...
The client has never used Virtual Agent in their instance before. They are now planning to start using it and have also purchased the Now Assist license. In this scenario, should I develop an NLP-based Virtual Agent or an LLM-based Virtual Agent? Cur...
