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Issue auto resolution

I have been looking at several resources regarding IAR and I found this feature very powerful in deflecting issues and proactive resolve an incident without have to reach a live technician. Based on what I have seen, IAR works once a user submits an ...

Make AI search on top of all NLU topics in VA

We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per  Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...

sff1 by Tera Expert
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Idle VA chat reminder

Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....

sn_connect send message is not working in the business rule. can run it in background script fine

            var conversationId = sn_connect.Conversation.get('sys id of the conversation);            conversationId.sendMessage({                body: "Please don't leave the chat some agent will take over your conversation",                field: '...

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