The CreatorCon Call for Content is officially open! Get started here.

Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Make AI search on top of all NLU topics in VA

We have NLU topics( HR topics and ITSM topics) and AI search enabled in our VA. We want the AI search be triggered before all NLU topics. but per  Natural Language Understanding topic discovery logic in Virtual Agent , looks like AI search not workin...

sff1 by Tera Expert
  • 375 Views
  • 1 replies
  • 0 helpfuls

Idle VA chat reminder

Hi, I have a requirement where I want to display a reminder message to the user who are using Virtual Agent (Not Live Agent). If the user is inactive for lets say more than 3 minutes, VA should display them a message that says 'Are you still there?'....

sn_connect send message is not working in the business rule. can run it in background script fine

            var conversationId = sn_connect.Conversation.get('sys id of the conversation);            conversationId.sendMessage({                body: "Please don't leave the chat some agent will take over your conversation",                field: '...

Resolved! Documenting the VA Topic

I have a requirement to document our changes to our VA Topics and was wondering if anyone had any tips of a report or export that could give each piece of the topic and its associated settings to allow for quick re-builds and documenting changes betw...

Morgan Berry by Tera Contributor
  • 2375 Views
  • 5 replies
  • 1 helpfuls
Top Helpful Authors