How to show all available and active catalog items on the virtual agent

Ramya Neelam1
Tera Guru

Hi,

 

I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone please help me to achieve this requirement? Thanks in advance!

7 REPLIES 7

Hi,

 

Thanks for your response, I am more of looking like allowing users to request catalog items directly in the virtual agent, can you please let me know if this is possible.

I think then u have to create flow for every catalog, I m not totally sure!!

u can refer these conversations:-
https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-order-catalog-items-using-the-vi...

https://www.servicenow.com/community/virtual-agent-nlu-articles/order-a-catalog-item-via-virtual-age...

If it helps please  hit like Helpful!!