How to Show kb articles on Virtual Agent dynamically?

[akshaytejam]

We have 300+ KB articles that are visible based on a certain user criteria.

We need to call these KB articles from VA conversation topics.
We are aware of a way where we can show the KBAs by hardcoding them in a flow.

Is there any way where we can can show KBAs based on the intent and not by hardcoding them in flow.
As in future the KBAs may increase in count and we want to build a more scalable solution.

[Lynda1 · Accepted solution]

We have 1,000's of KBAs, I let the fallback search the knowledge base and catalog items based on the users phrase. We have AI Search activated and it works beautifully! It only searches what the user has access to.

[akshaytejam]

Thank you @Lynda1 for your answer. I will try and let you knwo.

[DREX]

@akshaytejam 

Did you get any solution for this requirement?

[akshaytejam]

Yes. We can use AI search by configuring AI search application for that.